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William Hackett
As an auditor for two certified bodies, I have seen that even the most well planned and well-thought-out ...
William Hackett Oct '20
Very nice summary of common management review problems. Our agenda template is lifted from the standard itself. ...
Thank you for sharing your insight and presenting it in a wonderful summary that I can take and use in my work.
Have a ...
Very good content and summary.

It will be interesting to track the impact of this years virtual audits on each one of ...
Thanks William - Good article . Well done.

One common issue is that the  middle management does not often highlight ...
Your summary of management review risks provides good guidance for someone developing and maintaining a ...
Hello William,
Good Morning.
Very important aspect, rather heart of QMS.
Here are my two cents.
I am a Lead Auditor ...
My 0.02$ ...
I have found that the Management Review becomes ineffective when it is treated as an " activity " and not ...

@William Hackett

Great content

Jose Rivera
I want to prepare the company where I work for for a sustained quality culture focus on prevention and to solve ...
Jose Rivera May '22

Hi Jose,

There typically isn't a one-size fits all “best” org structure. It's always going to depend on the ...

Douglas Wood
This is a follow on discussion topic to come after the Event ...
Douglas Wood Apr '22

Zac and I were hoping for some questions about the talk here. We realize that the YouTube video will not be out for a ...

I just watched the recorded event and came here to see the discussion. I am surprised there hasn't been any other ...

Ellen, Sometimes these posts take awhile to build. Also, this is the first time we have set up a post-webinar ...

Doug and Ellen, I agree that it takes a while for us to process a meaty set of information. Luciana's webinar got me ...
Luis Iturriaga Morales
I was wondering what are your experiences with companies that are making so many improvements to their processes ...
Michelle Brakke
Looking for help on what a good target is for a manufacturing company employee incentive plan. We are looking at ...
Michelle Brakke May '21
Dear Michelle,
I think that using any COPQ-based metric for employee incentives is wrong. COPQ is based on many ...
Hello Michelle,

Good question. In terms of setting a COPQ goal to use as a basis for an incentive plan, I would not ...
Sarah Christie
Good Afternoon - Please allow me a moment of your time. My name is Sarah Christie and I am a Doctoral Candidate at ...
Sarah Christie May '21
Sarah,

Quality Management has to be involved in all levels in an organization. For that level and lower, make sure ...
Hi Sarah,
An excellent initiative!
However, I was about to start the survey when i found the first questions you ...
It is important to gather upper management involvement in QM initiatives, there are important steps to make sure ...
I have submitted my survey, via the link. Based on the observation of others, I do have a concern with recording my ...
Thank you Sheri, Fernando and Humphrey for filling out my survey!! I really appreciate it!!

To answer the question ...
Hi Sarah, my pleasure. Thank you for opening this research channel to understand the reality of quality in our ...
Susan Gorveatte
Hi Folks, with an upcoming third-party audit, I thought I add a bit of fun into the QMS. I was thinking about sending ...
Susan Gorveatte Mar '21
Thats a good idea. I've been having HR include our Quality and Enviromental statements in our monthly news letter. ...
I think this is a wonderful idea. I do something similar for safety but haven’t for ISO. To help with quality policy ...
Thanks, I like the magnet idea, the ISO bling is always a good idea.
Faith Allem ‍ I'm thinking you can take the safety thing and do something similar with quality. I am addicted to ...
Adeel Syed
Can anyone advise, how much is the notice period an organization has to give to the existing certification body if ...
Adeel Syed Feb '21
I believe it is more of contractual matter and a strategy decision for your company. Review the contract. It also ...
Hi Adeel,
I have done this in the past a couple of times and have found the detail to be within the contract with the ...
Norm Howe
Hello All, You might be interested in a book called "The Problem with Quality Management: Process orientation, ...
Norm Howe Mar '21
Dear Norm,
I have read this book and believe that it represents "horribly inept" academic. First she constructs a ...
John Ross John Ross Mar '21
Greg,

Now I really want to read the book to understand the author and the comments on the book.

Thanks,

John
Norm Howe Norm Howe Mar '21
Well, Greg, I did read the book. Your comment sums up my views perfectly. I wanted to let people draw their own ...
Dear John and Norm,
Do you think it would be worth my time to provide a detailed rebuttal to Bettina Warzechna's ...
John Ross John Ross Mar '21
Norm,
I read the book with an open mind. I found the book to be valid and justified. I could relate to many of the ...
Norm Howe Norm Howe Mar '21
Hi John,
I think that Quality professionals should at least take a look at the book. Not because it's well written. ...
Norm Howe Norm Howe Mar '21
Hi Greg,
1) Nice webinar yesterday. 2) No, don't waste your time. I mentioned the book only because of the venom that ...
Daniel Zrymiak
Five years ago, ASQ was in its 70th year and we had the WCQI in Milwaukee. At the time, networking ranged from formal ...
Daniel Zrymiak Feb '21
Hello, Peggy Milz ‍ , Douglas Wood ‍ , Stephanie Thompson ‍ . These are ideas that could be applied toward the ...
Dear Daniel,

This is a most interesting "thinking experiment!"

When I was consulting to Nokia Mobile Phones in the ...
Daniel,

Interesting topic and certainly a great challenge. Have you seen the Clubhouse social network? It is an ...