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Michelle Brakke
Looking for help on what a good target is for a manufacturing company employee incentive plan. We are looking at ...
Michelle Brakke May '21
Dear Michelle,
I think that using any COPQ-based metric for employee incentives is wrong. COPQ is based on many ...
Hello Michelle,

Good question. In terms of setting a COPQ goal to use as a basis for an incentive plan, I would not ...
Sarah Christie
Good Afternoon - Please allow me a moment of your time. My name is Sarah Christie and I am a Doctoral Candidate at ...
Sarah Christie May '21
Sarah,

Quality Management has to be involved in all levels in an organization. For that level and lower, make sure ...
Hi Sarah,
An excellent initiative!
However, I was about to start the survey when i found the first questions you ...
It is important to gather upper management involvement in QM initiatives, there are important steps to make sure ...
I have submitted my survey, via the link. Based on the observation of others, I do have a concern with recording my ...
Thank you Sheri, Fernando and Humphrey for filling out my survey!! I really appreciate it!!

To answer the question ...
Hi Sarah, my pleasure. Thank you for opening this research channel to understand the reality of quality in our ...
Susan Gorveatte
Hi Folks, with an upcoming third-party audit, I thought I add a bit of fun into the QMS. I was thinking about sending ...
Susan Gorveatte Mar '21
Thats a good idea. I've been having HR include our Quality and Enviromental statements in our monthly news letter. ...
I think this is a wonderful idea. I do something similar for safety but haven’t for ISO. To help with quality policy ...
Thanks, I like the magnet idea, the ISO bling is always a good idea.
Faith Allem ‍ I'm thinking you can take the safety thing and do something similar with quality. I am addicted to ...
Adeel Syed
Can anyone advise, how much is the notice period an organization has to give to the existing certification body if ...
Adeel Syed Feb '21
I believe it is more of contractual matter and a strategy decision for your company. Review the contract. It also ...
Hi Adeel,
I have done this in the past a couple of times and have found the detail to be within the contract with the ...
Norm Howe
Hello All, You might be interested in a book called "The Problem with Quality Management: Process orientation, ...
Norm Howe Mar '21
Dear Norm,
I have read this book and believe that it represents "horribly inept" academic. First she constructs a ...
John Ross John Ross Mar '21
Greg,

Now I really want to read the book to understand the author and the comments on the book.

Thanks,

John
Norm Howe Norm Howe Mar '21
Well, Greg, I did read the book. Your comment sums up my views perfectly. I wanted to let people draw their own ...
Dear John and Norm,
Do you think it would be worth my time to provide a detailed rebuttal to Bettina Warzechna's ...
John Ross John Ross Mar '21
Norm,
I read the book with an open mind. I found the book to be valid and justified. I could relate to many of the ...
Norm Howe Norm Howe Mar '21
Hi John,
I think that Quality professionals should at least take a look at the book. Not because it's well written. ...
Norm Howe Norm Howe Mar '21
Hi Greg,
1) Nice webinar yesterday. 2) No, don't waste your time. I mentioned the book only because of the venom that ...
Daniel Zrymiak
Five years ago, ASQ was in its 70th year and we had the WCQI in Milwaukee. At the time, networking ranged from formal ...
Daniel Zrymiak Feb '21
Hello, Peggy Milz ‍ , Douglas Wood ‍ , Stephanie Thompson ‍ . These are ideas that could be applied toward the ...
Dear Daniel,

This is a most interesting "thinking experiment!"

When I was consulting to Nokia Mobile Phones in the ...
Daniel,

Interesting topic and certainly a great challenge. Have you seen the Clubhouse social network? It is an ...
Mark Green
Does anyone have any insight they could share concerning their experience with Enterprise Quality Management ...
Mark Green Feb '21
You may want to be a bit more specific in your request.
Unfortunately, I am not too familiar myself. In situations ...
Luis Iturriaga Morales
So I recently have been invited to give a talk in a quality related event. Over the past several years, as a quality ...
Hi Louis,

Thanks so much for bringing up the topic of observation. When I teach problem-solving, I spend time ...
    Norm Howe Norm Howe Feb '21
    All the topics you mention are important to a quality audit system. But I would say that the most important resource ...
    In a broad team event, we had the operator walk thru the specifics of what they did for each of the work instructions ...
    Great points Timothy. I definitively agree that we must teach observation and promote it. And seeing from ...
    I absolutely agree Norm. It is necessary to take the time. Your insight in talking with people is just spot on. What ...
    Nice example Philip, without observing with the operator this critical insight about what was missing in the work ...
    Dear Luis,
    This is an interesting question and one that I wish to address from a Japanese perspective. Japanese ...
    Thank you for this great information Greg! I look forward to the webinar invites!

    Thanks again!
    Manny
    Norm Howe Norm Howe Feb '21
    Hi Luis, The most important way to get the workers to talk is to listen. Really listen. We've all talked to people who ...
    Dear Greg,

    Thank you so much for sharing your knowledge. I absolutely agree. I believe it is a good approach the one ...
    Shawn Varela
    “Veni, vidi, vici” this phrase, most famously uttered by Julius Caesar is used to symbolize a swift, conclusive ...
    Shawn Varela Feb '21
    There's a sort of reverse saying, "I hear and I forget, I see and I remember, I do and I understand." For people to ...
    Norm Howe Norm Howe Feb '21
    " Cogito, vidi, audivi " is another way of saying confirmation bias. People have a preconceived viewpoint and then ...
    Daniel Zrymiak
    I am sharing a presentation I recently delivered at the ASQ Pacific Region conference on the topic of Stakeholder ...
    Daniel Zrymiak Nov '20
    Hello Daniel,

    Good Day.

    Stakeholder engagement is an excellent technique for strengthening process control.
    I ...
    Please refer to this updated version of the presentation. The last version had incorrect Speaker Notes on slide 2 ...
    Dear Daniel,
    Although I appreciate what Girish has commented, I don't think it is really on point with your ...
    Hello Gregory Watson ‍ ,

    The inspiration was from the works of Eduardo Briceño, who distinguishes between the “ ...
    Dear Daniel,
    Yesterday, I was discussing how AI-related technologies relate to the chain of customers. ...
    Norm Howe Norm Howe Jan '21
    You might be interested in the Center for Positive Organizations, which I discovered quite by accident where I ...