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Luis Iturriaga Morales
Agile and efficient documentation update
8
I was wondering what are your experiences with companies that are making so many improvements to their processes ...
Luis Iturriaga Morales Sep '21
Michelle Brakke
COPQ Target - What is "best in class"?
2 20
Looking for help on what a good target is for a manufacturing company employee incentive plan. We are looking at ...
Michelle Brakke May '21
Gregory Watson Gregory Watson May '21
Dear Michelle,
I think that using any COPQ-based metric for employee incentives is wrong. COPQ is based on many ...
Raymond Harkins Raymond Harkins Jun '21
Hello Michelle,

Good question. In terms of setting a COPQ goal to use as a basis for an incentive plan, I would not ...
Sarah Christie
Help a Doctoral Candidate out!!
6 31
Good Afternoon - Please allow me a moment of your time. My name is Sarah Christie and I am a Doctoral Candidate at ...
Sarah Christie May '21
Larry Cichelli Larry Cichelli May '21
Sarah,

Quality Management has to be involved in all levels in an organization. For that level and lower, make sure ...
Fernando De La Torre Fernando De La Torre May '21
Hi Sarah,
An excellent initiative!
However, I was about to start the survey when i found the first questions you ...
Humphrey Martinez Cruz Humphrey Martinez Cruz May '21
It is important to gather upper management involvement in QM initiatives, there are important steps to make sure ...
Sheri Dorman Sheri Dorman May '21
I have submitted my survey, via the link. Based on the observation of others, I do have a concern with recording my ...
Sarah Christie Sarah Christie May '21
Thank you Sheri, Fernando and Humphrey for filling out my survey!! I really appreciate it!!

To answer the question ...
Humphrey Martinez Cruz Humphrey Martinez Cruz May '21
Hi Sarah, my pleasure. Thank you for opening this research channel to understand the reality of quality in our ...
Susan Gorveatte
ISO 9001 Refresher Quiz for Employees
4 35
Hi Folks, with an upcoming third-party audit, I thought I add a bit of fun into the QMS. I was thinking about sending ...
Susan Gorveatte Mar '21
Kevin Ensign Kevin Ensign Mar '21
Thats a good idea. I've been having HR include our Quality and Enviromental statements in our monthly news letter. ...
Faith Allem Faith Allem Mar '21
I think this is a wonderful idea. I do something similar for safety but haven’t for ISO. To help with quality policy ...
Susan Gorveatte Susan Gorveatte Mar '21
Thanks, I like the magnet idea, the ISO bling is always a good idea.
Susan Gorveatte Susan Gorveatte Mar '21
Faith Allem ‍ I'm thinking you can take the safety thing and do something similar with quality. I am addicted to ...
Adeel Syed
Rules for Switching Certification Bodies
2 13
Can anyone advise, how much is the notice period an organization has to give to the existing certification body if ...
Adeel Syed Feb '21
Luis Iturriaga Morales Luis Iturriaga Morales Feb '21
I believe it is more of contractual matter and a strategy decision for your company. Review the contract. It also ...
Faith Allem Faith Allem Mar '21
Hi Adeel,
I have done this in the past a couple of times and have found the detail to be within the contract with the ...
Norm Howe
The Problem with Quality Management
7 47
Hello All, You might be interested in a book called "The Problem with Quality Management: Process orientation, ...
Norm Howe Mar '21
Gregory Watson Gregory Watson Mar '21
Dear Norm,
I have read this book and believe that it represents "horribly inept" academic. First she constructs a ...
John Ross John Ross Mar '21
Greg,

Now I really want to read the book to understand the author and the comments on the book.

Thanks,

John
Norm Howe Norm Howe Mar '21
Well, Greg, I did read the book. Your comment sums up my views perfectly. I wanted to let people draw their own ...
Gregory Watson Gregory Watson Mar '21
Dear John and Norm,
Do you think it would be worth my time to provide a detailed rebuttal to Bettina Warzechna's ...
John Ross John Ross Mar '21
Norm,
I read the book with an open mind. I found the book to be valid and justified. I could relate to many of the ...
Norm Howe Norm Howe Mar '21
Hi John,
I think that Quality professionals should at least take a look at the book. Not because it's well written. ...
Norm Howe Norm Howe Mar '21
Hi Greg,
1) Nice webinar yesterday. 2) No, don't waste your time. I mentioned the book only because of the venom that ...
Daniel Zrymiak
Networking at Quality Conferences - 5 Years Ago and 5 ...
3 12
Five years ago, ASQ was in its 70th year and we had the WCQI in Milwaukee. At the time, networking ranged from formal ...
Daniel Zrymiak Feb '21
Daniel Zrymiak Daniel Zrymiak Feb '21
Hello, Peggy Milz ‍ , Douglas Wood ‍ , Stephanie Thompson ‍ . These are ideas that could be applied toward the ...
Gregory Watson Gregory Watson Feb '21
Dear Daniel,

This is a most interesting "thinking experiment!"

When I was consulting to Nokia Mobile Phones in the ...
Luis Iturriaga Morales Luis Iturriaga Morales Mar '21
Daniel,

Interesting topic and certainly a great challenge. Have you seen the Clubhouse social network? It is an ...
Mark Green
Insight Needed on a Particular Software - Enterprise ...
1 14
Does anyone have any insight they could share concerning their experience with Enterprise Quality Management ...
Mark Green Feb '21
Shawn Varela Shawn Varela Feb '21
You may want to be a bit more specific in your request.
Unfortunately, I am not too familiar myself. In situations ...
Luis Iturriaga Morales
Learning to see
15 67
So I recently have been invited to give a talk in a quality related event. Over the past several years, as a quality ...
Luis Iturriaga Morales Feb '21
Timothy Whetten Timothy Whetten Feb '21
Hi Louis,

Thanks so much for bringing up the topic of observation. When I teach problem-solving, I spend time ...
    Norm Howe Norm Howe Feb '21
    All the topics you mention are important to a quality audit system. But I would say that the most important resource ...
    Philip Malowitz Philip Malowitz Feb '21
    In a broad team event, we had the operator walk thru the specifics of what they did for each of the work instructions ...
    Luis Iturriaga Morales Luis Iturriaga Morales Feb '21
    Great points Timothy. I definitively agree that we must teach observation and promote it. And seeing from ...
    Luis Iturriaga Morales Luis Iturriaga Morales Feb '21
    I absolutely agree Norm. It is necessary to take the time. Your insight in talking with people is just spot on. What ...
    Luis Iturriaga Morales Luis Iturriaga Morales Feb '21
    Nice example Philip, without observing with the operator this critical insight about what was missing in the work ...
    Gregory Watson Gregory Watson Feb '21
    Dear Luis,
    This is an interesting question and one that I wish to address from a Japanese perspective. Japanese ...
    Emmanuel Uche Emmanuel Uche Feb '21
    Thank you for this great information Greg! I look forward to the webinar invites!

    Thanks again!
    Manny
    Norm Howe Norm Howe Feb '21
    Hi Luis, The most important way to get the workers to talk is to listen. Really listen. We've all talked to people who ...
    Luis Iturriaga Morales Luis Iturriaga Morales Feb '21
    Dear Greg,

    Thank you so much for sharing your knowledge. I absolutely agree. I believe it is a good approach the one ...
    Shawn Varela
    Cogito, Vidi, Audivi
    2 14
    “Veni, vidi, vici” this phrase, most famously uttered by Julius Caesar is used to symbolize a swift, conclusive ...
    Shawn Varela Feb '21
    David Manalan David Manalan Feb '21
    There's a sort of reverse saying, "I hear and I forget, I see and I remember, I do and I understand." For people to ...
    Norm Howe Norm Howe Feb '21
    " Cogito, vidi, audivi " is another way of saying confirmation bias. People have a preconceived viewpoint and then ...