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Douglas Wood
We all know about the basic quality tools, the new tools, and all the others. Nancy Tague's book is perhaps the best ...
Douglas Wood Dec '20
Great discussion item, Doug. Yes, I have a trio of well known tools I use often with problem-solving CAPA type ...
Dear Doug,
It seems that I only use tools in combinations. Years ago I noted that each issue analysis or ...
Greg,
Thank you for the points you make. I have intuitively felt these 3 stages apply, but you put it into words very ...
Greg, 
I like your three stage model for problem-solving and I think I have intuitively approached most major ...
Dear Doug and Carl,
I have a perspective on this "singularity of tool selection" approach. Ishikawa and Kume both ...
Dr. Watson,
Your post brings to mind a few things.

First of all, it took 5 years to realize the use of integrated tool ...
I'm a bit surprised at how few responses this post has gotten. Perhaps no one has 'tool strings' that they rely on? We ...
Doug, thanks for the memory reminder of what tools start a string of other tools for analysis or problem solving. ...
Grace,
Thank you for your 'string'  If we can find out what others do, we may find more commonality than you expect.

...
1. Observe & Audit Process/Interview People [P]
2. Key Observations/Data Collection [P]
3. Data Analysis> ...
Jerry Rice
The Quality Management Body of Knowledge includes The seven classic quality tools as a subsection of Quality ...
Jerry Rice Apr '18
There are two I rarely see used on the list the cause and effect diagram and the scatter diagrams.  I have seen a ...
Jerry Rice Jerry Rice May '18
Ron,

After reading through this section of the Quality Management BOK again, I think the seven "classic tools" are ...
Harry Rowe Harry Rowe May '18
Jerry,

I agree that the "Seven Classic Tools", also called the "Seven Basic Tools" are a package deal, as they were ...
Jerry,
The missing tools on agile are clearly something to be added. I do not know if there is a list anywhere to ...
Hi Jerry,
I see the seven tools as the basic "language" of Quality in an organization. The Quality Manager may not ...
The seven classic quality tools are dead, long live the seven classic quality tools.

Seriously, 4 of the 7 are data ...
If many of these tools are now 'automated' using software, the exact software brand should not be referenced by us. ...
Eileen Serrano
The COVID pandemic has changed the way we work.  As part of strategies to prevent infections, many organizations ...
Eileen Serrano Aug '20
As I am working remotely from home, the safeguards relate to the steps taken as an individual citizen and ...
Doan-Trinh Nguyen
Hello, We are a clinical laboratory and in the process of improving our quality indicators.  I'm wondering what ...
Hello,

Participating in an external quality or proficiency test program such as EMQN provides data on the whole ...
I recommend that you check out the CLSI guideline "HS1-A2: A Quality System Model for Health Care," in which the ...
I'm not sure whether your lab is a stand-alone lab or is connected to a larger organization, but I would start by ...
Erick Silva
Hi Everyone, I have been called to present the challenges to QMS in the next 5 years internally in my company and ...

Challenges to Quality Management System in the further 5 ye ars -

Hi Erick, there has been many discussions on the ...

thanks Toni 👍

Erick,

I would start by looking “closer to home.” What is your current QMS telling you? What have your organization ...

Hi Tom. Absolutely and it makes perfect sense to me. I started gathering challenges before looking at your message ...

Barbara Lynch
Looking for collaboration on a standard that prescribes gauge management activities in our business Is anyone ...
Barbara Lynch Feb '20
I work in an industry where we have to meet NSF-14.  What paragraph are you looking at?
Hi Ryan,
It is section 9.4.1 and 9.4.2.  We are complying with the weekly verification, but it seems excessive.  ...
7.1.5.2 of ISO9001:2015 talks about calibration, but very light compared to earlier versions of ISO.  We treat ...
Hi Ryan,
It is section 9.4.1 and 9.4.2.  We are complying with the weekly verification, but it seems excessive.  ...
Barbara,

As I mentioned earlier - We treat the weekly verification like you described - one block per week.  We ...
ISO 9001 does not address calibration.  It tells us to control our monitoring and measuring resources and ensure ...
Debra,

You are absolutely correct that ISO9001 doesn't specify a frequency.  I apologize if my earlier comments ...
A common 483 finding is "calibrated instrument used outside of it's calibrated range".  It is best to calibrate ...
NIST requires that as a minimum you calibrate at 25%, 50% 75% and 100% of the range of the instrument. This covers the ...
Hi, Larry. Can you provide the source for the NIST requirement? Thanks!
Timothy Whetten
Hi all, I have a quick question about using "buddy-checks" to verify equipment maintenance procedures and return ...
Timothy Whetten Nov '21

Hi Tim,

Interesting question. In Japan when they are training a new worker they use a technique called ...

Norm Howe Norm Howe Nov '21
Any kind of double checking or verification will, at best provide 80% assurance of catching errors. Plus, it costs ...

Hi Greg,

Thanks for the response. That's an interesting twist on what I've been thinking. It bears further ...

Hi Norm,

We completely agree. I try to avoid traditional buddy checks as they are costly in terms of the extra work, ...

Dear Norm,

I question the often-quoted 80% number for human checks. If each person involves catches 95% of all ...

Eileen Serrano
Quality Management Division is giving you the opportunity to share your knowledge and expertise! Become a ...
Eileen Serrano Aug '19
Dear Sir or Madam,
I would like to speak on leadership please. Could you send me the proposal format please? I ...
Enefola Obida, Please email me with your address so we can discuss the format of the webinars further. The attached ...
Hi Doug,

Hope all is well with you.  I have something I did for the Milwaukee section regarding Force Field Analysis ...
Jeff,
If you wish, fill out our form and we will put you on our webinar list. You can send me an email if this does not ...
Dienye Atemie
Hi friends, I need a guide. Is there a simple template or method to measure, analyze and evaluate a set quality ...
Dienye Atemie Mar '21
Douglas Wood
Looking at the various quality tools mentioned in the CMQ-OE body of knowledge (BoK), and adding the excellent ...
Douglas Wood Jun '18
This is good work, Doug. Is the suggestion that the CMQ/OE text should contain all the tools in Nancy's text? I ...
No, the CMQ-OE text and BoK does not need all the Tague tools. It may help us to use Tague's organization method for ...
Agreed that we need not recreate every tool for CMQ/OE BoK. It isgood to reference other resources for additional ...

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