Discussion Categories

5 Topics 6 Posts

Specific service quality related questions can be posed here.

Webinar 571
2 Topics 4 Posts

Information about service quality related webinars can be found here.

1 Topics 1 Posts

Information about the Service Quality Body of Knowledge can be found here.

Awards 573
0 Topics 0 Posts

Information about the Service Quality Division's awards program can be found here.

Scholarships 574
0 Topics 0 Posts

Information about the Service Quality Division's scholarship program can be found here.

Competitive Advantage Newsletter 575

Information about the Service Quality Division's newsletter publication can be found here.

General 266
16 Topics 24 Posts

General information about service quality, shared by both the Division and members.

Recent Topics

Zubair Anwar Khurshid
World Quality Month is celebrated in November around the world. American Society for Quality and other ...
Michael Longwell
The company I work for is not ISO 9000 certified and therefore does not have a formal quality manual. However, we ...
Hello Michael. The company I work for is similar. Not ISO certified, but we have had to create a manual to satisfy ...
    David Davis
    From NIST, “As the economy continues to build back better, it is imperative that business, government, and other ...
    David Davis Oct '21
    David Davis
    Thank you to all who organized and presented at the 2021 business meeting. Are the slides available somewhere? ...
    David Davis Sep '21

    Hi David,

    We are just validating the recording. I will post another reply with a link once the slides are available ...

    Leia Patzernuk
    Thank you to the SQD members who took the time to provide their feedback on our Voice of the Customer survey related ...
    Leia Patzernuk Sep '21
    David Davis
    It's by no means a new book, but I just read Zeynep Ton's The Good Jobs Strategy, and wanted to recommend it. While the ...
    David Davis Sep '21
    David Davis
    I'm working on developing service quality metrics to span several different support functions (IT, HR, finance, ...
    David Davis Jul '21
    I am not sure that proposed measurement will answer on internalneeds for quality service improvement.

    lLook at ...
    Our research has shown that timely response to requests is a key driver for HR, IT, procurement, etc. ...

    Hi David,

    I'll admit that I'm not an expert at the measurement side of things, but from my own experience, when ...

      Lowellyne James
      Benchmark your organization's sustainability performance against best practice. Scan or click the QR Code to c ...
      Lowellyne James Feb '21
      Leia Patzernuk
      Photo Credit: Leia Patzernuk  
      Leia Patzernuk Dec '20
      Zubair Anwar Khurshid
      There is an interesting feedback that I’d like to share. Middle to top level managers from public and corporate ...
      Self development, hands on, culture and properly deployment strategies (supported by upper management) are ...

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