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ASK SQD 274
ASK SQD
5 Topics 6 Posts

Specific service quality related questions can be posed here.

Webinar 571
Webinar
2 Topics 4 Posts

Information about service quality related webinars can be found here.

SQBOK 572
SQBOK
1 Topics 1 Posts

Information about the Service Quality Body of Knowledge can be found here.

Awards 573
Awards
0 Topics 0 Posts

Information about the Service Quality Division's awards program can be found here.

Scholarships 574
Scholarships
0 Topics 0 Posts

Information about the Service Quality Division's scholarship program can be found here.

Competitive Advantage Newsletter 575
Competitive Advantage Newsletter
1 Topics 2 Posts

Information about the Service Quality Division's newsletter publication can be found here.

General 266
General
16 Topics 24 Posts

General information about service quality, shared by both the Division and members.

Recent Topics

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Zubair Anwar Khurshid
World Quality Month 2022 Celebration
2
World Quality Month is celebrated in November around the world. American Society for Quality and other ...
Zubair Anwar Khurshid Nov '22
Michael Longwell
Generic Quality Manual for Service
1 19
The company I work for is not ISO 9000 certified and therefore does not have a formal quality manual. However, we ...
Michael Longwell Mar '22
Michael Faber Michael Faber Mar '22
Hello Michael. The company I work for is similar. Not ISO certified, but we have had to create a manual to satisfy ...
    David Davis
    Department of Commerce Kicks Off New Job Quality ...
    3
    From NIST, “As the economy continues to build back better, it is imperative that business, government, and other ...
    David Davis Oct '21
    David Davis
    Slides from 2021 business meeting?
    1 4
    Thank you to all who organized and presented at the 2021 business meeting. Are the slides available somewhere? ...
    David Davis Sep '21
    Leia Patzernuk Leia Patzernuk Sep '21

    Hi David,

    We are just validating the recording. I will post another reply with a link once the slides are available ...

    Leia Patzernuk
    Your VOC Feedback - Content Strategy Survey Results
    8
    Thank you to the SQD members who took the time to provide their feedback on our Voice of the Customer survey related ...
    Leia Patzernuk Sep '21
    David Davis
    Book recommendation: The Good Jobs Strategy
    6
    It's by no means a new book, but I just read Zeynep Ton's The Good Jobs Strategy, and wanted to recommend it. While the ...
    David Davis Sep '21
    David Davis
    Preferred metrics of service quality
    3 16
    I'm working on developing service quality metrics to span several different support functions (IT, HR, finance, ...
    David Davis Jul '21
    Vladimir Simic Vladimir Simic Jul '21
    I am not sure that proposed measurement will answer on internalneeds for quality service improvement.

    lLook at ...
    John Goodman John Goodman Jul '21
    Our research has shown that timely response to requests is a key driver for HR, IT, procurement, etc. ...
    Leia Patzernuk Leia Patzernuk Jul '21

    Hi David,

    I'll admit that I'm not an expert at the measurement side of things, but from my own experience, when ...

      Lowellyne James
      Sustainability Survey
      4
      Benchmark your organization's sustainability performance against best practice. Scan or click the QR Code to c ...
      Lowellyne James Feb '21
      Leia Patzernuk
      Season's Greetings From Your ASQ Service Quality ...
      11
      Photo Credit: Leia Patzernuk  
      Leia Patzernuk Dec '20
      Zubair Anwar Khurshid
      Who really needs coaching & mentoring?
      1 12
      There is an interesting feedback that I’d like to share. Middle to top level managers from public and corporate ...
      Zubair Anwar Khurshid Oct '20
      Hector Rodriguez Hector Rodriguez Oct '20
      Self development, hands on, culture and properly deployment strategies (supported by upper management) are ...

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