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ASK SQD 274
ASK SQD
4 Topics 4 Posts

Specific service quality related questions can be posed here.

Webinar 571
Webinar
1 Topics 3 Posts

Information about service quality related webinars can be found here.

SQBOK 572
SQBOK
1 Topics 1 Posts

Information about the Service Quality Body of Knowledge can be found here.

Awards 573
Awards
0 Topics 0 Posts

Information about the Service Quality Division's awards program can be found here.

Scholarships 574
Scholarships
0 Topics 0 Posts

Information about the Service Quality Division's scholarship program can be found here.

Competitive Advantage Newsletter 575
Competitive Advantage Newsletter
1 Topics 2 Posts

Information about the Service Quality Division's newsletter publication can be found here.

General 266
General
12 Topics 19 Posts

General information about service quality, shared by both the Division and members.

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David Davis
Online learning recommendation: Kyoto U's Culture of ...
13
I recently completed the course Culture of Services: Paradox of Customer Relations, offered by Kyoto ...
David Davis Apr '20
Leia Patzernuk
ASK SQD: Measuring First Contact Resolution
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The “Ask SQD” column is a chance for you to ask for help with a particularly vexing problem. A panel of experts will ...
Leia Patzernuk Dec '18
Zubair Anwar Khurshid
Lessons from COVID-19 Pandemic – Shifting Excellence ...
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Quarter 1 of 2020 has been horrible for almost all of the countries worldwide. While, the world is still going ...
Zubair Anwar Khurshid Apr '20
Zubair Anwar Khurshid
Happy New Year 2020 and my New Year Resolution
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While I’m wishing you a very Happy New Year 2020 full of rejoice, happiness, and success for your professional and ...
Zubair Anwar Khurshid Dec '19
Leia Patzernuk
Season's Greetings From Your ASQ Service Quality ...
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Photo Credit: Leia Patzernuk  
Leia Patzernuk Dec '20
Zubair Anwar Khurshid
SQBoK V3.0 - User Feedback and Suggestions for ...
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Hi Folks, The final volume of SQBoK V3.0 is hosted now on 'myASQ' platform and available for viewing and free ...
Zubair Anwar Khurshid Oct '19
Leia Patzernuk
ASQ SQD: What IS service quality?
20
Before we can answer this question,  we   need to understand what a service is .  According to BusinessDictionary ...
Leia Patzernuk Jul '20
Leia Patzernuk
What do you want from the Service Quality Division?
1 23
We have provided a definition of service quality HERE .  To support you, our members, our goal is to enable ...
Leia Patzernuk Sep '19
Therese Steiner Therese Steiner Sep '19
Best practice sharing among division members on experiences closing the gap between a customers perceived ...
Zubair Anwar Khurshid
What helps in difficult times – while staff is being ...
10
Recent COVID-19 pandemic has caused havoc and chain of economic downturn is hitting the world. Several hundreds ...
Zubair Anwar Khurshid Apr '20
Leia Patzernuk
ASK SQD: Improving Without Data
2
The Service Quality Competitive Advantage newsletter is excited to introduce the “Ask SQD” column – a chance for ...
Leia Patzernuk Dec '18

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