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ASK SQD 274
4 Topics 4 Posts

Specific service quality related questions can be posed here.

Webinar 571
1 Topics 3 Posts

Information about service quality related webinars can be found here.

SQBOK 572
1 Topics 1 Posts

Information about the Service Quality Body of Knowledge can be found here.

Awards 573
0 Topics 0 Posts

Information about the Service Quality Division's awards program can be found here.

Scholarships 574
0 Topics 0 Posts

Information about the Service Quality Division's scholarship program can be found here.

Competitive Advantage Newsletter 575

Information about the Service Quality Division's newsletter publication can be found here.

General 266
12 Topics 19 Posts

General information about service quality, shared by both the Division and members.

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David Davis
I recently completed the course Culture of Services: Paradox of Customer Relations, offered by Kyoto ...
David Davis Apr '20
Leia Patzernuk
The “Ask SQD” column is a chance for you to ask for help with a particularly vexing problem. A panel of experts will ...
Leia Patzernuk Dec '18
Zubair Anwar Khurshid
Quarter 1 of 2020 has been horrible for almost all of the countries worldwide. While, the world is still going ...
Zubair Anwar Khurshid
While I’m wishing you a very Happy New Year 2020 full of rejoice, happiness, and success for your professional and ...
Leia Patzernuk
Photo Credit: Leia Patzernuk  
Leia Patzernuk Dec '20
Zubair Anwar Khurshid
Hi Folks, The final volume of SQBoK V3.0 is hosted now on 'myASQ' platform and available for viewing and free ...
Leia Patzernuk
Before we can answer this question,  we   need to understand what a service is .  According to BusinessDictionary ...
Leia Patzernuk Jul '20
Leia Patzernuk
We have provided a definition of service quality HERE .  To support you, our members, our goal is to enable ...
Leia Patzernuk Sep '19
Best practice sharing among division members on experiences closing the gap between a customers perceived ...
Zubair Anwar Khurshid
Recent COVID-19 pandemic has caused havoc and chain of economic downturn is hitting the world. Several hundreds ...
Leia Patzernuk
The Service Quality Competitive Advantage newsletter is excited to introduce the “Ask SQD” column – a chance for ...
Leia Patzernuk Dec '18

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