As we look to improve the offerings to our Members, we recognize the importance of meaningful content to provide you with the skills, knowledge and opportunities to understand and improve the customer experience in service based organizations. Leveraging the great work developed by our Service Quality Body of Knowledge (SQBOK) volunteer team, we ... more

Reminder the Service Quality Division's (SQD) annual A.C. Rosander Scholarship application deadline is quickly approaching. If you know of any students who would be interested in applying, please ensure they submit all requirements by April 30, 2021 . For more information about the scholarship, including this year's topic ( My Personal ... more

The ASQ Service Quality Division (SQD) offers an annual scholarship for any eligible member, or family member of the Service Quality Division, or an individual sponsored by an eligible SQD member. The theme for the 2021 scholarship essay is: ‘My Personal Experience with Service Quality’ Please refer to our 2021 A.C. Rosander Scholarship Resource ... more

Wanting to share the slide deck from our 2020 Virtual Annual Meeting held back in June.  We've established our plan for 2021, and are starting to think about 2022.  If there's a specific area of focus that you think we should be considering, please reach out to any of our Officers. more

The Service Quality Division is pleased to share with you two new webinars focused on celebrating World Quality Month.  Our own SQBOK Chair, Zubair Anwar, has recorded two webinars commemorating the contributions of Global Quality Gurus who inspired the world through their Quality Philosophies and created numerous success stories by applying ... more