News and Announcements

The ASQ Service Quality Division (SQD) nominating committee is pleased to announce the following proposed slate of elected officers for the 2022-2023 two-year term: Marianne Gonzalez – Secretary Marianne has served as SQD Secretary for the 2020-2021 term and would be serving a second consecutive term. Marianne has extensive leadership and ... more
Posted by Polly LeBarron on Service Quality Division Oct 5, 2021 3:59 PM CDT
The deadline for presenter proposals for 2022's WCQI is quickly approaching. If you're interested in applying, the deadline is August 27, 2021. Information about WCQI and the proposal submissions deadline can be found online at https://asq.org/conferences/wcqi . If you decide to submit, and your content aligns with service quality, please reach ... more
Posted by Leia Patzernuk on Service Quality Division Aug 10, 2021 2:42 PM CDT
We have created an event on myASQ for our upcoming 2021 (Virtual) Business Meeting. For more information and to register, please go to: https://my.asq.org/communities/events/item/137/60/3315 If you're an SQD Member, who is registered for the event and attends, your name will be entered into a draw to win a pair of Apple AirPods! Looking forward to ... more
Posted by Leia Patzernuk on Service Quality Division Aug 6, 2021 8:57 AM CDT
As we look to improve the offerings to our Members, we recognize the importance of meaningful content to provide you with the skills, knowledge and opportunities to understand and improve the customer experience in service based organizations. Leveraging the great work developed by our Service Quality Body of Knowledge (SQBOK) volunteer team, we ... more
Posted by Leia Patzernuk on Service Quality Division Jun 14, 2021 6:39 PM CDT
Reminder the Service Quality Division's (SQD) annual A.C. Rosander Scholarship application deadline is quickly approaching. If you know of any students who would be interested in applying, please ensure they submit all requirements by April 30, 2021 . For more information about the scholarship, including this year's topic ( My Personal ... more
Posted by Leia Patzernuk on Service Quality Division Apr 13, 2021 10:43 AM CDT