News and Announcements

The Service Quality Division (SQD) leadership team held our annual business planning and budget working session to identify our 2020 objectives and build a plan to support them.  This in-person session provides an opportunity to discuss how effective we were in meeting the previous year's objectives, determine which objectives should carry over ... more
Posted by Polly LeBarron on Service Quality Division Nov 24, 2019 8:27 AM CST
The Service Quality Division is pleased to announce the results of our officer elections for the 2020-2021 term.    Chair:  Rob Houle Rob is currently Chair-Elect and has the distinction of having previously supported the Division in all elected officer roles, as well as several stints as Conference Co-Chair.  Rob is a Senior Manager – IS Quality ... more
Posted by Polly LeBarron on Service Quality Division Nov 5, 2019 3:48 PM CST
Before we can answer this question, we need to understand what a service is .  According to BusinessDictionary service is “a valuable action, deed, or effort performed to satisfy a need or to fulfill a demand.”  Services are “intangible products”, and may include accounting, banking, cleaning, consultancy, education, insurance, expertise, ... more
Posted by Leia Patzernuk on Service Quality Division Sep 20, 2019 2:23 PM CDT
The Service Quality Division has been part of ASQ since 1991. Members come from organizations or functional areas that primarily are service oriented or service focused. Most members are interested in better ways to deploy and integrate quality systems, principles, and techniques into their organizations. The Service Quality Division serves a ... more
Posted by Leia Patzernuk on Service Quality Division Sep 16, 2019 10:23 AM CDT
For those of you familiar with our previous website (ASQServiceQuality.org), we wanted to outline where you can find our content using the new site platform. Please return to this page when needed to help you find what you're looking for.   Member Benefits Content myASQ Location SQBOK Framework Mastery Levels Toolkit ... more
Posted by Leia Patzernuk on Service Quality Division Sep 16, 2019 10:23 AM CDT