The ASQ Service Quality Division (SQD) nominating committee is pleased to announce the following proposed slate of elected officers for the 2022-2023 two-year term: Marianne Gonzalez – Secretary Marianne has served as SQD Secretary for the 2020-2021 term and would be serving a second consecutive term. Marianne has extensive leadership and ... more

The deadline for presenter proposals for 2022's WCQI is quickly approaching. If you're interested in applying, the deadline is August 27, 2021. Information about WCQI and the proposal submissions deadline can be found online at https://asq.org/conferences/wcqi . If you decide to submit, and your content aligns with service quality, please reach ... more

We have created an event on myASQ for our upcoming 2021 (Virtual) Business Meeting. For more information and to register, please go to: https://my.asq.org/communities/events/item/137/60/3315 If you're an SQD Member, who is registered for the event and attends, your name will be entered into a draw to win a pair of Apple AirPods! Looking forward to ... more

As we look to improve the offerings to our Members, we recognize the importance of meaningful content to provide you with the skills, knowledge and opportunities to understand and improve the customer experience in service based organizations. Leveraging the great work developed by our Service Quality Body of Knowledge (SQBOK) volunteer team, we ... more

Reminder the Service Quality Division's (SQD) annual A.C. Rosander Scholarship application deadline is quickly approaching. If you know of any students who would be interested in applying, please ensure they submit all requirements by April 30, 2021 . For more information about the scholarship, including this year's topic ( My Personal ... more