The Fall 2021 Quality Management Forum Is Here!

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Editor’s Notes | Sandy L. Furterer

Welcome to the Fall 2021 issue of QMF. I hope you are having a lovely fall, which is my favorite time of the year. We have three great articles in this issue of the Forum. The first article is “Building a Strong Quality Culture,” by Norm Howe. This article describes how his organization dramatically strengthened its quality culture, through defining culture, leveraging work teams, and incorporating Herzberg’s factors that motivate employees. Our second article, “A Journey Toward Excellence: Russian System for Quality,” by Jorge Roman and Maxim Protasov, discusses the Russian System for Quality (RusQuality)
and explores examples of organizations that have won the Russian Quality Award. Our third article is “How to Successfully Develop and Manage a Sustainable Country or Region” by Yves Van Nuland and Grace L. Duffy. The article briefly describes the main characteristics and tools of the Society & Active Citizenship (SAC) Model, and it explains the value of such a model and the advantages for the multiple country stakeholders. We also have the fall Chair’s Message from Peggy Milz. Peggy discusses how critical change constantly exists in both our work and our personal lives, as well as how the Quality Management Division has recently embraced change.

We have a book review by Dan Zrymiak of Demand Driven Performance: Using Smart Metrics by Debra Smith and Chad Smith. The book describes smart metrics that support recovery and preventive actions. Smart metrics help to shrink lead times and firm up due dates. We also have a list of the Quality Management Journal’s articles for its next issue. As a special feature for Quality Month, we have a word search of quality terms that can test your quality knowledge and add a little fun to your day.

As always, please feel free to provide feedback on this issue of the Forum, especially regarding our new Quick Learning feature, as well as any ideas for enhancing QMD publications for our division. I can be reached at

Sandy L. Furterer, PhD, MBA, is an associate professor and department
chair in the Engineering Management, Systems and Technology Department at the University of Dayton. She holds ASQ certifications, which include the ASQ Certified Quality Manager/Organizational Excellence, Certified Quality Engineer, and the Certified Six Sigma Black Belt, and is an ASQ Fellow.

She is a Certified Master Black Belt by the Harrington Institute, Inc. Furterer
resides in her home state of Ohio, near Dayton, with her husband Dan, three children, and their pets: Gypsy, a calico cat; Demi, their Beagle-Jack Russell Terrier rescue dog; the slightly crazy Lily, their hound-lab rescue dog; and an orange tabby cat, Louis, recently rescued. Her grand kittens, Sasha and Katia, have also been visiting quite a bit this summer. She looks forward to soon meeting her newest grand kitten, Thalia, when her son visits around the holidays. Contact her at
News Quality Management Division 11/11/2021 10:54am CST


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