Join the Customer-Supplier Division for a topic-based virtual discussion each month on the Third Thursday at 3:00 pm Eastern/12:00 pm Pacific.
Hosted by Pam Carvell and Shawn Armstrong
Get ready for a year of exciting discussions, valuable insights, and unparalleled networking opportunities! Starting January 15, 2026, we’ll continue hosting a series of sessions that will dive deep into the latest supplier (and customer)-related topics — and we want YOU to be part of it!
Imagine connecting with like-minded professionals, sharing ideas, and enjoying great conversations — all over your favorite coffee or beverage. Whether you’re looking to solve challenges, stay ahead of industry trends, or simply expand your network, these sessions are the perfect place to do it!
Our journey starts on January 15, 2026, and wraps up on December 18, 2026. It’s going to be an incredible year, and we don’t want you to miss a single moment!
Discussion Topics*
The Role of AI in Root Cause Analysis and Corrective Action
Thursday, January 15, 3:00 pm ET/12:00 pm PT
Customer Centric Culture: Empowering Employees with AI & Data
Thursday, February 19, 3:00 pm ET/12:00 pm PT
Cross-Functional Alignment: Procurement, Engineering, and Quality
Thursday, March 19, 3:00 pm ET/12:00 pm PT
Supplier Innovation Partnerships
Thursday, April 16, 3:00 pm ET/12:00 pm PT
Ethical Decision-Making in Global Sourcing
Join us live @ WCQI in Orlando, FL, and…..
Thursday, May 21, 3:00 pm ET/12:00 pm PT
Complaint Handling: Proactive Issue Prevention & Social Media Escalation
Thursday, June 18, 3:00 pm ET/12:00 pm PT
Governance Models for Global Supplier Networks
Thursday, July 16, 3:00 pm ET/12:00 pm PT
Building a Continuous Improvement Ecosystem
Thursday, August 20, 3:00 pm ET/12:00 pm PT
Future Trends: AI, Automation & ESG in Customer Management
Thursday, September 17, 3:00 pm ET/12:00 pm PT
Quality Leadership in Procurement Teams
Thursday, October 15, 3:00 pm ET/12:00 pm PT
Contractual Levers for Quality Assurance
Thursday, November 19, 3:00 pm ET/12:00 pm PT
Supplier Quality KPIs That Matter
Thursday, December 18, 3:00 pm ET/12:00 pm PT
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