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ASQ — Basic (And Not So Basic) Problem Solving Tools Resources

By Jean-Pierre Amiel posted 01/23/23 02:23 PM



fdbc4445af976517f87ba47e88c99336-huge-asLast year the ASQ Montreal Section brought you a series of articles highlighting the Basic (and not so basic) Quality Tools Resources. Now that you have successfully used these techniques to identify a "problem", we will be presenting a series of articles on typical Problem Solving Tools used at large. These articles are also extracted from ASQ's Quality Resources library which showcases information related to the quality world's Body of knowledge (BOK) and compiled from more than 75 years’ worth of content for all experience levels.

On ASQ's website, you may also find various other quality resources, some listed below, and you can also search the website for other quality resources such as articles, case studies, and publications.

(Note: some links may require Member access)


    1. Innovative Business Management Using TRIZ
    2. Introduction To 8D Problem Solving: Including Practical Applications and Examples
    3. The Quality Toolbox
    4. Root Cause Analysis: The Core of Problem Solving and Corrective Action


    1. One Good Idea: Some Sage Advice (Quality Progress) The person with the problem just wants it to go away quickly, and the problem-solvers also want to resolve it in as little time as possible because they have other responsibilities. Whatever the urgency, effective problem-solvers have the self-discipline to develop a complete description of the problem.
    2. Diagnostic Quality Problem Solving: A Conceptual Framework And Six Strategies (Quality Management Journal) This paper contributes a conceptual framework for the generic process of diagnosis in quality problem solving by identifying its activities and how they are related.
    3. Weathering The Storm (Quality Progress) Even in the most contentious circumstances, this approach describes how to sustain customer-supplier relationships during high-stakes problem solving situations to actually enhance customer-supplier relationships.
    4. The Right Questions (Quality Progress) All problem solving begins with a problem description. Make the most of problem solving by asking effective questions.
    5. Solving the Problem (Quality Progress) Brush up on your problem-solving skills and address the primary issues with these seven methods.

I hope that this will encourage you to become a member of ASQ or to visit our various web sites. Being an ASQ member connects you with a diverse, global network of quality thought leaders, experts and resources you won’t find anywhere else. Click to read more on Membership. We will highlight the following topics in this series:

    1. Problem solving
    2. Problem concentration diagram
    3. Five whys and five hows
    4. Evaluation and decision-making tools

§ This News post was prepared by J.P. Amiel, ASQ Senior, CQA ret., Web committee Chair, from content at ASQ's Quality Resources pages, which is excerpted and adapted from various publications in the ASQ Quality Press.

ASQ References:

Quality tools  ► Quality tools A to Z  ► Download quality templates and Excel tools  ► Quality tools resources  ► Quality glossary