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Respect Your Quality Manager Like Your Doctor

By Janet Lentz posted 05/22/24 06:12 AM



Quality managers and doctors use similar skill sets. So why do you listen to your doctor with respect and dismiss your Quality Professional?

Root Cause Analysis - Just as doctors diagnose illnesses, QPs diagnose problems within processes, systems, or products. Both use various tools and techniques to identify the root causes of issues.

Preventive Action - Doctors focus on preventive medicine to keep patients healthy. QPs keep your QMS healthy by implementing preventive measures to avoid defects or failures in processes and products.

Continual Improvement - Both aim for continual improvement. Doctors stay updated on medical advancements and treatments, while QPs continuously seek to enhance processes and quality through standards and methodologies like ISO, Six Sigma, and Lean Manufacturing.

Standards and Compliance - Doctors adhere to medical guidelines and standards to provide safe and effective care. QPs ensure organizational processes comply with customer requirements, quality standards and industry regulations to maintain quality and safety.

Data-Based Decisions - Both rely heavily on data to make informed decisions. Doctors use medical tests and patient history, while QPs use data from various metrics and performance indicators to drive quality improvements.

Problem-Solving Skills - Doctors and QPs both need strong problem-solving skills to identify issues, determine their causes, and implement effective solutions.

Customer Focus - Doctors prioritize patient health and satisfaction, ensuring that treatments are effective and compassionate. Quality managers focus on customer satisfaction by ensuring that products and services meet or exceed customer expectations.

Communication Skills - Effective communication is crucial in both fields. Doctors must clearly communicate with patients about their health and treatment plans. Quality managers must communicate quality standards, procedures, and improvements to employees and stakeholders.

By maintaining a focus on these areas, QPs play critical roles in improving outcomes. So treat them like your doctor, and show them some respect.

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