Columbus Section

Presentation Title: How to Measure the Immeasurable With and Without Surveys

Summary of presentation: 
The more important something is, the more we want to measure it. The better we measure it, the more we understand. It’s a curious fact that many of the most important business and customer priorities often go unmeasured. Many leaders struggle to answer a key question: How can we use measures to connect enterprise performance, customer satisfaction and knowledge work to drive improvement? Strategic and business plans commonly include measures of success, but few of them are directly relevant to knowledge work or to what customers care about. The last thing we need is to inadvertently communicate to our customers that we aren’t on the same page with them. This presentation shows you how to fix this mismatch.

About the Speaker:

Tony Belilovskiy
Tony Belilovskiy joined the C3 Excellence team following a very successful career in healthcare and business.  His diverse expertise includes engineering in metallurgy, ballistics, licensed clinician, healthcare administration, HR, auditor, healthcare consulting, and entrepreneurial business ownership. 

His experience ranges from clinical, healthcare administration, healthcare IT, contract administration and negotiations, financial analysis, quality and leadership, culture change, project management and strategic planning, business and people management, systems implementations and mergers, data analysis, data migration, medical claims analysis, college and university course development, and varied projects that come with owning your own management consulting business.

Tony holds both Bachelors in Cardiopulmonary Sciences and Masters in Healthcare Management and Administration from Northeastern University in Boston, MA; Associates Degree in Metallurgy from Odessa Polytechnic Institute in Odessa, Ukraine.  He is a Registered Respiratory Therapist and Certified Professional Coder.  In addition to all of the above, Tony is also an accomplished classical pianist.  He resides in Sarasota, FL with his wife of over 25 years and 3 daughters.

ASQ Columbus Section Leadership Team