On September 8, 2026, American Society for Quality (ASQ) Baltimore Section 0502 hold our Virtual Member Meeting -
Program: Corrective and Preventive Action (CAPA) Customer Complaints - Alex Sugimoto
Tutorial/Workshop: Navigating Customer Complaint Resolution - Alex Sugimoto
The presentation will explore how to navigate CAPA customer complaints using the 8D methodology and how to translate the results into a customer response and record of retention.
In this presentation, you will learn about:
- How to use the 8D methodology to navigate customer complaints
- Approaches to translate results into customer retention
- Work through a case study to render a response letter to a customer
Alex Sugimoto has led Fortune 500 enterprise lean and business transformations for more than 35 years. Alex has led in various industries including pharmaceutical, DOD, automotive, chemical, aerospace, and more.
For additional details, please see Events.
After registering at the Qualtrics link below, a confirmation email will arrive immediately in your email inbox. If you don't receive the confirmation email, please re-register.
Url: https://asq.co1.qualtrics.com/jfe/form/SV_cMHYf3Yg0aduuay
Login: Please use the link above to register for this event. After you register, you will receive an email from "ASQ Baltimore 0502" confirming that your registration has been processed and containing the link to join the meeting. If you do not receive the registration email, please re-register. Please note: Registration closes at noon on Sunday, September 6, 2026.
On behalf of ASQ Baltimore 0502 Section leadership,
Debra McLaughlin
Publicity Chair
ASQ Baltimore Section 0502