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ASQ Phoenix - February 8, 2024 Virtual Meeting - Unlocking the Next Generation of Customer Experience

By Barbara Banek posted 01/31/24 09:44 PM


ASQ Phoenix February 8, 2024, Program Meeting – Virtual

6:00pm – 8:00pm Phoenix (UTC: -7)

AGENDA: All times are Phoenix (MST):

6:00 pm – Gather

6:05 pm – Virtual Networking

6:30 pm – Welcome & Announcements

6:45 pm – Guest Speaker Presentation

7:45 pm – Q&A

7:55 pm – Wrap-up

8:00 pm – Adjourn


TOPIC: Unlocking the Next Generation of Customer Experience

BIO: Karen Wu is the Head of Operational Excellence at Hyundai Capital Canada. She is a leader in digital innovation projects using technologies such as OCR, RPA, NLP, and task mining. Also, she oversees data analytics, data science, and workforce management in her current role, and uses data insights and predictive analytics to drive further business improvements. Karen started her career as a CPA at E&Y in audit, with a broad range of experience in the manufacturing, retail, pharmaceutical, financial services, and real estate industries. Prior to this role, Karen led ERP and finance automation projects as the Head of Accounting and Reporting at Hyundai Capital.

ABSTRACT: Unlocking the next generation of customer experience Learn how Hyundai Capital is setting themselves up for success with an AI strategy in customer service to reduce cost, empower their teams, and meet customer expectations at scale. The discussion covers:

  • Setting the right architecture and platform

  • Building your single source of truth

  • Enabling digital channels

  • Developing AI strategy and technologies

This presentation will demonstrate an example of deploying AI to improve the customer service.

LOCATION: via Zoom

COST: Free. Open to all.

We will be using Zoom Meeting to broadcast the February 8, 2024, ASQ Phoenix monthly Program meeting. Register in advance for this meeting:

Zoom registration link:

After registering, you will receive a confirmation email from Zoom Messenger containing the actual meeting link and information about joining the meeting, as well as the option to save the event details to your calendar. Save the confirmation email with the meeting “JOIN” button.