Lean Six Sigma and TeamSTEPPS: A Comparison of Frameworks, Principles, and Behaviors
Join us virtually on Thursday March 14th 2024
Time: 7 PM ET/6 PM CT/5 PM MT/ 6 PM PT
Duration: 120 minutes
Registration is not required to join this event. Webex Link
Join the ASQ Healthcare Division Webinar with speaker Katie Benyo.
TeamSTEPPS stands for "Team Strategies and Tools to Enhance Performance and Patient Safety." It is an evidence-based set of teamwork tools, aimed at optimizing patient outcomes by improving communication and teamwork skills among healthcare professionals. It was developed by the Agency for Healthcare Research and Quality (AHRQ) in 2003, when AHRQ and the Department of Defense (DoD) convened a national panel on human factors, human error, and medical team training. Approximately 30 of the nation’s leading experts discussed the needs, requirements, and strategies for effective teamwork in healthcare, including what healthcare could learn from aviation and other disciplines. The result was a roadmap that helped guide the research that followed.
Lean Six Sigma practitioners who review TeamSTEPPS' three-phased process and its tools, aimed at creating and sustaining a culture of safety, will see several familiar concepts. Key principles like team structure, communication, leadership... tools like huddles... sound familiar? What do the two systems have in common, and what can Lean Six Sigma practitioners learn from TeamSTEPPS? This session will compare and contrast the frameworks, principles, and behaviors of TeamSTEPPS vs. Lean Six Sigma. The presenter is both an ASQ-Certified Six Sigma Black Belt and an AHRQ-certified TeamSTEPPS Master Trainer.
Learning Objectives:
1: Define TeamSTEPPS as an evidence-based set of teamwork tools aimed at optimizing patient outcomes by improving communication and teamwork skills among healthcare professionals.
2: Identify key principles and tools shared in common between TeamSTEPPS and Lean Six Sigma.
3: Identify additional value found in the TeamSTEPPS system which could supplement Lean Six Sigma disciplines.
Katie Benyo is a Client Account Lead at Accumen. In the Lab Excellence service line, she and her team of tenured lab experts assess the performance of hospital laboratories relative to their peers, recommend and implement operational efficiencies, improve quality and service results, and drive bottom line margin improvement. Using Accumen’s lab performance analytics, they also utilize benchmarks and performance monitoring to guide the improvement. Katie holds a Bachelor’s Degree in Community Health from the University of Illinois, and a Master’s Degree in Health Administration from Saint Louis University. She is a NAHQ-Certified Professional in Healthcare Quality (CPHQ), an ASQ-Certified Six Sigma Black Belt (CSSBB), a TeamSTEPPS Master Trainer through AHRQ, and holds a Certificate in Laboratory Quality Management Systems from CLSI. Her work and thought leadership have been published in “Value in Health: The Journal of the International Society of Pharmaco-economics and Outcomes Research” as well as ASQ’s “Lean & Six Sigma Review.” She is a frequent presenter at regional and national conferences, and resides in St. Louis, MO.