JOB DESCRIPTION
Position Title: FIELD SERVICE QUALITY ENGINEER
Department: Field Service - Quality Assurance
Reports To: Quality Assurance Manager
FLSA Status: Non-Exempt / Hourly
Job Classification: Full-Time, Safety-Sensitive
Location: NEC Service Center – Columbus Ohio
Shifts Available: 1st Shift, 2nd Shift & 3rd Shift 7-3:30, 3:30-11, 11-7:00 AM
Position Overview
The Quality Engineer plays a key role in supporting National Electric Coil’s ISO 9001:2015-compliant manufacturing and service operations. This position ensures product integrity, regulatory compliance, and customer satisfaction through proactive quality assurance and control practices.
Reporting to the Quality Assurance Manager, the Quality Engineer is responsible for executing technical quality activities such as inspections. Engineers will participate as part of a crew supporting inspection, test and assessment of winding repair, winding upgrades and balancing of high-speed rotating electrical equipment. In addition, these inspectors will support an ISO 9001:2015 quality management system through hands-on inspections, process audits, and documentation. The role requires strong attention to detail, collaboration with cross-functional teams, and a commitment to continuous improvement in a high-performance manufacturing and service environment.
Essential Functions:
- Conduct visual, mechanical, electrical, and dye (liquid) penetrant inspections
- Perform dimensional and electrical testing, including hardness and non-destructive tests
- Execute and document process audits
- Record inspection data, including taking photographs
- Track and identify inspected parts
- Issue and document nonconformance reports
- Assemble, review, and file job travelers/workbooks
- Monitor calibration due dates and tool conditions
- Coordinate with third-party contractors for calibration and NDT services
- Support quality related field service work as required
Qualifications/Requirements
- Bachelor’s degree in Engineering (Mechanical, Electrical, Industrial),
- Strong organizational skills and attention to detail
- Proficiency using handheld inspection tools (e.g., calipers, micrometers, indicators)
- Proficiency with electrical measurement tools (e.g., HiPot testers, multimeters, clamp meters)
- Comfortable operating high-capacity electrical test equipment
- Ability to follow documented work instructions and procedures
- Team-oriented mindset
- Availability to work overtime and weekends as needed
- Intermediate proficiency level in Microsoft Office Suite (Outlook, Word, Excel)
- Effective verbal and written communication skills
- Ability to travel to customer job sites (up to 20%); must have a passport for possible international travel
Preferred
• NDT Level I or higher
• ASQ certification (CQI, CQT, CQE, CQA, etc.)
• Familiarity with the ISO 9001:2015 standard (quality management systems)
- Familiarity with inspection, quality control or quality assurance
Safety and Compliance
• Adhere to safety procedures and PPE requirements in all manufacturing and office environments.
Position Type/Expected Hours of Work
This is a full-time, hourly (non-exempt) position. The standard work schedule is a minimum of 50 hours per week; however, hours may vary based on business needs. Occasional evening or weekend work may be required to support audits, production schedules, or urgent quality matters. This position requires the flexibility to rotate between 1st, 2nd, and 3rd shifts as needed. Travel may be required up to 20% of the time.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.
While performing essential job duties, the employee is regularly exposed to:
- Typical manufacturing and office environment requiring occasional exposure to noise, machinery, and airborne particles.
- Must wear appropriate PPE including safety glasses, gloves, steel-toed boots.
- Frequent use of computers, testing tools, and standard office equipment.
- The noise level is usually moderate but may vary depending on the work area or activity.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; talk or hear; and use hands to handle, or touch objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend or reach above the shoulders kneel, crouch, or crawl; and occasionally required to climb or balance. The employee must occasionally lift to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Other Duties
Please note that this job description is not intended to cover or contain a comprehensive list of all activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time, with or without notice, as business needs evolve. This position may require occasional travel to vendor or customer sites for inspections or support, as needed.