Service Quality Division (SQD) News

Fall 2018 SQD Newsletter
The SQD Division newsletter is HERE.
Features include SQBOK® V3.0, Customer-Driven Superior Service workshop update, and ASK SQD: Measuring First Contact Resolution

What questions do you have for SQD?  Let us know what topics you'd like to hear from SQD in the future.
Posted by Therese Steiner on Nov 20, 2018 3:59 PM America/Chicago