Service Quality Division (SQD) News

Fall 2018 SQD Newsletter
The SQD Division newsletter is HERE.
Features include SQBOK® V3.0, Customer-Driven Superior Service workshop update, and ASK SQD: Measuring First Contact Resolution

What questions do you have for SQD?  Let us know what topics you'd like to hear from SQD in the future.
News Community News 11/20/2018 3:59pm CST