ASQ Milwaukee Section Dinner Meeting February 18, 2019 The Art of Questioning: Tips for the Quality Professional
Pre-meeting Clinic Overview of the 2019 Milwaukee Section Spring Quality Education Seminars 5:30 - 6:15 p.m.
If you would like to attend this discussion, please add a no cost ticket for the Pre-Meeting Clinic to your order in Eventbrite
The February 2019 Pre-Meeting Clinic on February 18th will cover on overview of the Milwaukee Section 2019 Spring Quality Education Seminars being held at MRA on Saturday Feb 23, Saturday Mar 2 and Saturday Mar 9, 2019 including the following topics:
Quality Technician B O K
Dinner Meeting The Art of Questioning: Tips for the Quality Professional
As quality professionals, we are asked to understand problems, identify root causes, and facilitate innovative solutions. Our best tool for getting to these outcomes is through dialogue with clients and asking questions. Over time, we tend to get into routines where we become predictable in terms of what we ask and how we analyze quality situations. If we ask the same questions, we get the same answers. If we get the same answers, how can we expect different results?
In this session, we will explore the nature of questions and how to ask better and more insightful questions. We will discuss how questioning fits into our overall communication approach with our clients, teammates, and family members. We will look at examples of good and not so good questions and offer tips for improving your effectiveness through questions. By improving our questioning skills, we can help our organizations build a culture of quality. Please join me to improve this critical skill!
Improve the quality of questions used on a daily basis.
Boost your communication process/approach for working with clients, co-workers, and family members.
Learn new tools/techniques for developing better questioning skills.
Speaker David Gorin, CSSBB Enterprise Transformation Lead Humana, Inc. Green Bay, Wisconsin
Dave Gorin is a Six Sigma Master Black Belt with a passion for quality and process. Dave has been with Humana Insurance for 17 years and works in their Process Transformation Office. Prior to Humana, he worked in transportation for Schneider National and in telecommunications for Schneider Communications, Frontier Communications and Global Crossing.
Throughout his career, Dave has served in a number of diverse roles: Quality Improvement, Customer Service, Information Technology, Human Resources, Billing, Internal Consulting, and Operations Research. Dave received a BBA in Quantitative Analysis and Management Systems from the University of Cincinnati and an MBA in Logistics Management from Indiana University. Dave enjoys life in Green Bay, Wisconsin with his wife of 36 years and two daughters.
Wauwatosa, WI 53