Getting Acquainted With Baldrige 3411
Getting Acquainted With Baldrige
1
Abstract
An Introduction to The Mid-Atlantic Alliance for Performance Excellence; a Baldrige-based Awards Program Now Serving Pennsylvania, New Jersey, and Delaware.
Attend this session if you want:
  • To learn more about the Baldrige Excellence Framework and how organizations use it to achieve a more sustainable business model. The Criteria help businesses to achieve and sustain improved levels of:
  • customer satisfaction, engagement, and loyalty
  • product and service outcomes, and process efficiency
  • workforce satisfaction and engagement
  • revenue and market share
  • social responsibility
Bio
Robert "Bob" Bitner is the President & CEO for the Mid-Atlantic Alliance for Performance Excellence (MAAPE), a Baldrige-based Awards Program that serves Pennsylvania, New Jersey, and Delaware. MAAPE was formerly the Keystone Alliance for Performance Excellence, a Baldrige-based Awards Program that served Pennsylvania for more than 10 years. MAAPE is a 501c(3) nonprofit corporation that helps organizations from all sectors to improve their performance and outcomes, including productivity, workforce engagement, competitiveness, and customer and stakeholder satisfaction. Bob has served as CEO since January 2011.

Bob has served the organization in several different roles:
  1. Realizing that Pennsylvania needed a state program to serve as a launch point for organizations that wanted to ramp up to the national program, he was a member of the original group of individuals that brought KAPE into existence.
  2. He served on the original Board of Directors, eventually chairing the Board for two years.
  3. In 2016, he led the expansion of the program to include PA, NJ and DE.

Bob has been actively involved with the larger Baldrige community for more than twenty-five years, serving in various corporate, state, and local Baldrige-based programs.

Prior to his involvement with KAPE and now MAAPE, Bob worked for the Dana Corporation for 18 years, where he led Baldrige-related initiatives for the Commercial Vehicle Systems Division. He was also given responsibility for transferring best practices across the division, which included plants in both the U.S. and Canada.

Bob lives in Lancaster, PA, with his wife, Bev.
Date & Time
Thursday September 16th, 2021 5:00pm CDT
End Date & Time
Thursday September 16th, 2021 6:30pm CDT
Venue
Online/WebEx
Address
DE
United States
Categories
Meeting, Webinar, Conference Call
Host Type
Technical
Webinar Link / Meeting Instructions
JOIN WEBEX MEETING
https://asq.webex.com/asq/j.php?MTID=m1bcc4790861d03281e2e43ee9bc71c6b
Meeting number (access code): 127 283 7631

Meeting password: QMg9AwePT47

TAP TO JOIN FROM A MOBILE DEVICE (ATTENDEES ONLY)
1-408-792-6300,,1272837631## tel:+1-408-792-6300,,*01*1272837631##*01* Call-in toll number (US/Canada)

JOIN BY PHONE
1-408-792-6300 Call-in toll number (US/Canada)

 
Event Sponsor Information
DE ASQ 506
Category Public Calendar

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