August 2018 ASQ Blue Ridge Lunchtime Webinar #2 268
August 2018 ASQ Blue Ridge Lunchtime Webinar #2
"Fix Your Fights: Using Better Conflict Management Skills"

Overview: Did you know that there are different kinds of conflict?  Did you know that as a leader, you should invite and encourage some conflict?  Do you know how to reframe or redirect dysfunctional conflict?

In this brief webinar, we’ll take a look at some “rules of engagement” for managing conflict on teams in the workplace.  Specifically, Dr. Angela Spranger will walk through types of conflict, make the case for encouraging conflict on your team (within specific boundaries), and describe five different conflict handling styles (based on the Thomas-Kilmann Conflict Scale®).  You will identify your native style and those you have seen at work, and practice identifying when a different style is more appropriate for the conflict at hand.

About the Presenter: When you have issues of ineffective communication, difficult team dynamics, or poor collaboration, and you recognize that things could be better… you need a validating diagnosis.  When you have a vision for a dynamic, healthy organization, and need a little help figuring out how to influence your teams to move in that direction… you need a plan and a facilitator. 

I partner with organizational leaders to improve their engagement and retention.  As a result of working with me, clients’ organizational productivity and performance improve, because people feel Seen, Safe, and Valued®.  My proprietary custom client workshops, coaching series, and organizational consultations address issues of Communication, Collaboration, Culture, Change and Conflict in the workplace.  In addition, my Strengths-Based Executive Coaching, Intentional Leaders® Coaching Group, and Mentoring 2.0® programs have led to significant transformation in client organizations.

I’m Dr. Angela Spranger, SPHR, SHRM-SCP, a professor teaching management in the Luter School of Business at Christopher Newport University.  For my outside clients, I provide corporate consulting on staffing initiatives, employee relations, and compliance and diversity issues.  I can be reached for questions and consultations at 757.751.9470,, or via contact page at

EVENT DATE: Tuesday, August 14, 2018
Virtual Meeting using WebEx          
           12:00PM-1:00PM Eastern Time – Presentation (“bring your own lunch”)
Meeting log-in information will be provided after you have registered.
ASQ membership is NOT required to attend this event, so please share this information with your friends and colleagues!
Registration deadline: Tuesday, August 14, 2018 at 11:00 AM EDT

Date & Time
Tuesday August 14th, 2018 11:00am CDT
End Date & Time
Tuesday August 14th, 2018 12:00pm CDT