Improving Customer Satisfaction is a 2-day course designed to breathe new life into service improvement initiatives and also improve your measurement of customer satisfaction. Customer care, quality and marketing stakeholders are all encouraged to attend.
With members and customers in over 130 countries, ASQ brings together the people, ideas and tools that make our world work better.
ASQ celebrates the unique perspectives of our community of members, staff and those served by our society. Collectively, we are the voice of quality, and we increase the use and impact of quality in response to the diverse needs in the world.