Presentation Summary: In transactional processes (e.g. services and non-manufacturing), Lean Six Sigma projects often encounter difficulty because the problem and project goal are not properly defined. Attendees will participate in a mini-simulation exercise to collect data and discuss issues and best practices in defining effective project goals.
Facilitator's Biography: Fang Zhou is a certified Lean Six Sigma Master Black Belt and Project Management Professional with experience in R&D, manufacturing, Quality, and management consulting. He received his Bachelor's from Georgia Institute of Technology and a Ph.D. from Yale University.
No ASQ membership or Lean Six Sigma experience is required to attend.
Raleigh, NC 27606