Workload Analysis Using Appreciative Inquiry
Ms. Maria Buttram
Thursday, February 26, 2026
7:00 – 8:00 PM Eastern
An Innovation in Action Series & Joint Webinar with ASQ Government Division
Description: An organization repeatedly scoring workload reasonability as one of the top five areas for improvement on the FEVS survey used an uncommon approach to understand the reasons for the perception with the goal of identifying ways to reduce workload through heijunka, technology, and improving key processes.
Key Highlights:
Ø Learn what appreciative inquiry is and the steps taken to employ it in organizational improvement efforts.
Ø Understand how vocabulary colors out outlook
Ø Discover the art of combining Lean Six Sigma and Appreciative Inquiry to develop improvement recommendations.
Presenter: A federal service veteran with over 25 years of experience, Maria has cultivated a versatile background in organizations like the Army, Marine Corps, Smithsonian Institution, and Department of the Army Casualty and Mortuary Affairs Center (CMAOC). Her career has been defined by a passion for Continuous Process Improvement (CPI), a skill honed through a Lean Six Sigma (LSS) training program implemented during her tenure with the Marine Corps. This led to an M.S. in Organizational Development and Knowledge Management from George Mason University and LSS Black Belt certification. A firm believer in the "work smarter, not harder" philosophy, Maria skillfully combines an early adoption of technology with a people-centric approach, recognizing that the key to problem-solving lies in working directly with those involved in any process.
Registration: here
Flyer here