You’re invited to join us for an online meeting focused on Quality Function Deployment (QFD)—a structured approach for capturing the voice of the customer and translating those needs into actionable organizational requirements.
QFD, first developed in Japan in the late 1960s and later adopted widely in the U.S., became well known through its impact in the automotive industry. Today, it remains a valuable tool for quality professionals across many sectors.
During our Joint Section Meeting on July 9 at 6:00 p.m. CST, we’ll explore how QFD works and why it continues to benefit teams committed to quality and customer satisfaction.