Mastering Voice of the Customer: Converting Customer Feedback to Actionable Data

When:  Jun 12, 2024 from 12:00 PM to 01:00 PM (ET)
Associated with  Financial Services Division

Dear Members of the ASQ Financial Services Division and ASQ Service Quality Division, 

We are excited to invite you to our upcoming Q2 Voice of the Customer Webinar, "Mastering Voice of the Customer:   Converting Customer Feedback to Actionable Data.  This event promises to be an insightful exploration of essential practices and methodologies that can foster a deeper understanding of our customer needs. 

Webinar Details:

Date: Wednesday, June 12, 2024

Time: 12:00 noon (Eastern Time) / 11:00 AM | (UTC-05:00) Central Time (US & Canada)

Duration: 60 minutes

Location: Virtual Here is the link to register: 

ASQ Recertification Units:  .1 RU 

Highlights of the Webinar:

  • Understanding Your Customer and what they value based on listening post responses.
  • Ensuring Quality at the Source: Dive into strategies that ensure quality insights from customers.
  • Applying Tools for Success: Hands-on methods converting customer feedback data into actionable steps such as determining specification limits and constructing a House of Quality. 

This session is specifically designed to empower professionals in the financial services and services sector, like you, to enhance their quality management practices and align them with customer expectations. Whether you are looking to refine your approach or implement new tools, this webinar will equip you with a wealth of knowledge and practical skills. 

Upon registration, you will receive the link to the virtual session and additional details.

 We look forward to your participation and are excited to engage with you in what promises to be a highly informative and transformative session. 

Warm regards,

ASQ Financial Services Division and ASQ Service Quality Division