“AI In Pharma & Healthcare: Transforming Quality Systems for Complaint Management with Robert Wong”
REGISTER HERE
Artificial intelligence (AI) is rapidly reshaping pharmaceutical and healthcare operations-especially within quality systems (emphasis on complaint handling processes). This session explores how AI is shifting quality from reactive compliance to proactive, data-driven decision-making. Attendees will gain practical insights into AI-driven deviations, CAPAs, real-time complaint monitoring, and evolving regulatory expectations, while understanding how the role of Quality Managers is transforming in an increasingly digital and predictive environment.
About the presenter:
Robert Wong is a quality professional based in Toronto, Canada, with a strong focus on pharmaceutical quality systems and regulatory compliance. He holds a background in biology and has experience supporting quality assurance, validation, and continuous improvement initiatives within regulated environments. Robert’s work centers on modernizing quality systems, with a growing interest in the application of artificial intelligence to enhance deviations, CAPA management, and complaint handling processes. He is particularly passionate about helping organizations transition from reactive compliance models to proactive, risk-based quality strategies. His professional interests include digital transformation in pharma, data-driven decision-making, and emerging regulatory expectations for AI-enabled systems. Outside of work, Robert enjoys classical music, personal finance, and pets in general, while exploring technology trends & practical innovations that improve efficiency and quality outcomes of said topics.
Webinar learning objectives:
-
Understand how AI is transforming pharmaceutical and healthcare operations, with a focus on quality systems and complaint management
-
Learn how AI enables proactive, risk-based quality decision-making through automation, predictive analytics, and real-time monitoring
-
Identify the evolving role of Quality Managers, including AI oversight, validation, and governance responsibilities
This webinar is for you if you are:
Why Attend?
This webinar is designed for individuals at any stage of their professional development journey:
-
Those just beginning their professional path,
-
Experienced leaders are seeking various educational outcomes and their impact on the job market.
Register Here: REGISTER HERE
We look forward to your participation!
Date and time:
Presented by: Robert Wong
Total runtime: 60:00 minutes
Registration link: https://asq.webex.com/weblink/register/ra3dbf10ec775b51d7857bda271d5dc6a