Accountability is one of the most talked-about leadership topics—and one of the most misunderstood. Many organizations try to “hold people accountable,” yet still struggle with missed handoffs, unclear decision rights, duplicated work, and finger-pointing when results fall short. The problem usually isn’t people. It’s the system.
Attendees will discover how Accountability Mapping, a structured approach to designing clarity, ownership and alignment across teams, can transform responsibility from a compliance exercise into a system that inspires ownership, strengthens trust, and connects daily work to organizational success.
Speaker: Chris Hayes, CEO, Impact Performance Solutions
Chris is a business performance improvement leader, executive coach, speaker,
and instructor with nearly 30 years experience helping organizations strengthen
operational performance, develop capable leaders, and build systems that
sustain results. She serves on the ASQ Board and holds certifications including Lean Six Sigma Master Black Belt, CSQP, CQE, CQA, CMQ/OE, and PMP..
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