Overview -
Quality managers, engineers, technicians and inspectors, often need to help teams make decisions and facilitate difficult conversations to move a project forward. This presentation will 1) examine the causes of conflict 2) provide a framework for navigating conflict and difficult conversations 3) share lessons learned from experience.
Presenter -
Zac Jarrard is the President of Jarrard Consulting, LLC. Zac holds three master’s degrees from Park University and several certifications. His research interests include gamification, project management, and working across different generations. Outside of his company, Zac is heavily involved in the community. He is a proud ASQ senior member who serves as the Secretary for the Quality Management Division. Zac is an Eagle Scout who aspires to make the world a better place for everyone.