ASQ Phoenix July 11, 2024 Program -Embracing Organizational Performance Excellence for Career Devel

When:  Jul 11, 2024 from 06:00 PM to 08:00 PM (MT)
Associated with  Phoenix Section

ASQ Phoenix July11, 2024, Program Meeting – Virtual

6:00pm – 8:00pm Phoenix (UTC: -7)

AGENDA: All times are Phoenix (MST):

6:00 pm     Welcome

6:05 pm     Brief Announcements

6:15 pm     Guest Speaker

7:15 pm     Q&A and Networking

7:45 pm     Phoenix Section business

8:00 pm     Adjourn

SPEAKER: Robert “QualityBob” Mitchell – Executive Director, SWAE; ASQ Fellow

BIO: QualityBob® is a 37-year member leader within ASQ and a retiree from 3M Company with 34 years of industrial experience in product development, process development, Quality Assurance, SPC, TQM, Lean, Six Sigma, Leadership development, and Strategic Planning & Deployment. Bob served as Division Quality Manager for 3 different 3M business units in healthcare, consumer, and industrial markets, as well as the 3M Corporate Quality Sr Manager. Bob has served on numerous ASQ committees, and held leadership positions in the ASQ Statistics Division, ASQ Minnesota Section, and ASQ Phoenix Section. Bob is an experienced ISO 9000 Series Lead Auditor, a state Baldrige Examiner for MN, ND, SD, AZ, NV and UT, and is a Fellow in ASQ with CQA, CQE and CMQ professional certifications. *Bob is teaching a CQE Exam Prep class (virtual) this July-September for ASQ Phoenix. (More information to come later).

QualityBob is currently the Immediate Past Chair of the ASQ Phoenix Section, and the Executive Director for Southwest Alliance for Excellence ( SWAE is one of 29 nonprofit organizations of performance excellence professionals – the Association for Performance Excellence (AFPE), that administers the Baldrige Framework to train Examiners and empower organizations and communities to achieve organizational performance excellence for transformational results and societal contributions. SWAE serves AZ, NV, and UT.

Why the Quality Professional should learn and embrace the Baldrige Framework, even if their employer is not currently pursuing excellence…

  1. Holistic Improvement: The Baldrige Framework provides a comprehensive approach to organizational performance.

  2. Proven Success: Organizations that adopt the Baldrige Framework often see significant improvements in performance metrics, including customer satisfaction, employee engagement, and financial results.

  3. Organizational Learning and Innovation: The Baldrige Framework emphasizes continuous improvement, organizational learning and systematic innovation.

  4. Benchmarking Excellence: Baldrige provides a benchmark for excellence, enabling organizations to compare their performance against the best-in-class role model orgs.

  5. Systematic Approach to Problem-Solving: The Framework promotes a systematic approach to addressing organizational challenges.

  6. Recognition and Credibility: Achieving recognition at the State level and/or National Baldrige Award can enhance an organization’s and the professional’s credibility and reputation.

  7. Employee Engagement and Empowerment: The Baldrige Framework emphasizes workforce engagement and development, aligning with quality professionals' goals of creating empowered and motivated teams.

  8. Professional Development: Participation as an Examiner on a Baldrige Assessment Team provides the opportunity for the Quality professional to expand their network, learn best practices, and bring those best practices back to their employer for replication. (*Note: CQA certification is not required to become an Examiner – a Baldrige Assessment is NOT an Audit –but prior experience as an auditor helps strengthen the assessment process).

This presentation will introduce the Baldrige Framework for organizational performance excellence, discuss the WIIFM for Quality professionals, briefly compare Baldrige to ISO, discuss the role of PDCA and Lean Six Sigma in performance excellence, introduce SWAE’s value proposition, products and services, and communicate the benefits of SWAE as a valued partner of ASQ. Details of the next Examiner Training session will be announced.

LOCATION: via Zoom

COST: Free. Open to all.

We are using Zoom Meeting to broadcast the July 11, 2024, ASQ Phoenix monthly Program meeting. Register in advance for this meeting:

Zoom registration link:

After registering, you will receive a confirmation email from Zoom containing the actual meeting link and information about joining the meeting, as well as the option to save the event details to your calendar. Save the confirmation email with the meeting JOIN button.

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Robert "QualityBob" Mitchell