June 18 Member Meeting - Virtual with Grace Duffy
Agenda:
Date: June 18, 2026 Virtual Meeting with Grace Duffy
Topic: ASQ Best Practice Elections Operations Systems Model@ Lake County FL Elections Office
Presenter: Grace Duffy, President@Management & Performance Systems,
Fellow@American Society for Quality (ASQ)
Date: Thursday, Jun 18 2, 2026, 7:00 - 8:15 PM ET
RUs: 0.2
Summary:
The Lake County, Florida, Supervisor of Elections office utilizes the BEST method and the Best Practice Elections Operations systems model to validate its best practice in-person election day operations process. The presenter, an ASQ Fellow, Certified Manager of Quality/Organizational Excellence, and Certified Quality Auditor, explains how Lake County, Florida, applied the standard and process assessment to identify a best practice, including process improvement opportunities. The session will share a crosswalk between the Best Practice Election Operations map and the reality of an operating Supervisor of Elections system.
The Lake County Supervisor of Elections and Assistant Supervisor partnered with the presenter to benchmark local processes against the 11 election activities identified in the American Society for Quality Best Practice Elections Operations systems model. The assessors based their work on the American National Standards Institute's G1 Guidelines for Evaluating the Quality of Government Operations and Services, published in 2021.
Presenter:
Grace has over 45 years of experience in successful business and process management in corporate, government, education, and healthcare. Grace uses her experience as President, CEO, and senior manager to help organizations improve. She has authored 18 texts, additional book chapters, and many articles on quality, leadership, and organizational performance. She is a frequent speaker and trainer. Grace holds an MBA from Georgia State University. She is an ASQ CMQ/OE, CQIA, SSGB, and CQA. Grace is an LSS Master Black Belt, ASQ Fellow, and Distinguished Service Medalist. Grace was awarded the Quality Magazine Professional of the Year and the Asia-Pacific Quality Organization International Woman in Quality Medal. She is a member of ISO TC 304/WG 5 for Healthcare Quality Management Systems.