Dr. Herman Tang; OCT 2025 Meeting; Expanding COQ: Concept and Exploration of Total COQ (Webex Only)

When:  Oct 6, 2025 from 05:30 PM to 08:00 PM (ET)
Associated with  Ann Arbor Section

Presentation by Dr. Herman Tang, Expanding COQ: Concept and Exploration of Total COQ.

Abstract:

This presentation is a continuation of the “Review of Cost of Quality Models and Introduction to Total COQ” delivered to ASQ Quality Management Division on September 24. It offers a brief review of traditional COQ models, including the PAF and PCM. The presentation then introduces and explores the innovative Total COQ model, a comprehensive framework that extends beyond quality by incorporating often-overlooked indirect costs that significantly affect a company's financial performance. The discussion emphasizes the importance of these hidden costs, the difficulties involved in their quantification, and how this holistic model offers a more complete understanding of quality’s true impact on business operations and profitability. The session concludes with a practical case study, illustrating the model’s real-world application as an effective tool for driving continuous improvement and achieving operational excellence.

About the speaker

Dr. Herman Tang is a professor in the School of Engineering at Eastern Michigan University. He has taught nine graduate courses in quality and has overseen the Master of Science in Quality Management program, including the Lean Six Sigma Certificate, since 2015. Prior to joining EMU, he accumulated over 16 years of experience in vehicle assembly manufacturing at Chrysler (now Stellantis). Dr. Tang has authored four technical books. He holds a doctoral degree in Mechanical Engineering from the University of Michigan–Ann Arbor, as well as an MBA in Industrial Management from Baker College. An engaged member of ASQ, he currently serves as the Education Chair and Treasurer for the Ann Arbor Section. You can reach out to him at htang2@emich.edu. 

More information

Location

Event Image
Download to Your Calendar Outlook Google

Contact

Don Wright
3136006322
donwrightasq@gmail.com