While we all know that past results are no guarantee of future performance; we also know that if we don’t learn from past experiences, we likely will relive avoidable errors. So, in that vein, we will take a look back at the key Quality innovations of the last several decades: ISO, Pillars of Healthcare, Baldrige, advances in IT and others to see where they are leading us.
In this presentation, we will look at these Quality initiatives from both the 30,000 foot strategic level as well as what we saw in the trenches. We will cull that information, and factor in current socio-economic, environmental and political issues, to help us predict where Quality is going in the next ten to twenty years, and what skills we will need to cope those challenges.
James August ASQ CMQ/OE, CQA
Consultant, Quality Support Group
A consultant with Quality Support Group, Jim August is a quality professional with over thirty years’ experience in commercial, industrial and automotive manufacturing, managing business quality and technical improvement programs in single and multi-plant environments. He has integrated Quality Management Systems with Business Management Systems to create an effective and efficient BQMS based on the Deming cycle.
A disciplined planner, problem solver and change implementer himself, Jim guides teams to think strategically, systematically and statistically to help them develop workable solutions to everyday issues. Also, a strong advocate of supplementing OTJ training with education to improve performance, he has led in-house courses on corrective action, problem solving, ISO-9001 integration, supervision, internal auditing and supplier management.
Jim taught Quality Management courses at local colleges and universities. He was a workshop leader and trainer for ASQ CMQ/OE and CQE certification courses. Jim was active in Quality New Jersey (Baldrige framework) between 1991 and 2007. He holds a Bachelor of Engineering and a Masters in Materials Science from SUNY Stony Brook. A Senior member of ASQ, he is an ASQ Certified Quality Auditor since 1993 and a Certified Manager of Quality/ Organizational Excellence since 2008.