What if accountability didn’t create stress, confusion, and finger-pointing—but instead created clarity, confidence, and follow-through?
In this engaging webinar, Chris Hayes explores how to design accountability so it actually works. Drawing from the concepts in Wired for Excellence, this session goes beyond org charts and job descriptions to show how leaders can create true clarity at the system, role, and task levels. Participants will learn how functional mapping, role blueprinting, and accountability mapping work together to reduce friction, strengthen ownership, and make work flow more effectively across teams.
Through practical examples and a neuroscience-informed lens, this webinar will show why accountability often breaks down, how ambiguity affects performance, and what leaders can do to create alignment without anxiety. Whether you lead a department, a division, or an entire organization, you’ll leave with practical tools to clarify ownership, improve handoffs, and build a structure that supports excellence instead of slowing it down.
If you want accountability to feel less like pressure and more like progress, this webinar is for you.
Chris Hayes is a business performance improvement leader, executive coach, international speaker, and instructor with nearly 30 years of experience helping organizations strengthen operational performance, develop capable leaders, and build systems that sustain results. She’s known for bridging the full spectrum of an organization—working side-by-side with frontline teams to stabilize processes and solve real problems, while also partnering with executives to align strategy, governance, and operating rhythms that scale.
Chris is currently serving on the ASQ Board of Directors and is a Shingo Licensed Affiliate and Examiner. She has served in executive leadership roles across her career, including CEO, COO, VP of Quality, and Director of Quality and Continuous Improvement. She has also served as an adjunct professor, developing and teaching adult-learning-centric courses. Chris has contributed to the development and updates of ASQ’s Lean and Six Sigma curriculum and is consistently rated highly as an instructor for her practical, engaging, and down-to-earth teaching style.
Chris holds an MBA and an undergraduate degree in Project Management, along with certifications including Lean Six Sigma Master Black Belt, CSQP, CQE, CQA, CMQ/OE, PMP, and Human Resource Development Specialist. She is a certified ISO 9001 and AS9100 auditor and helps organizations design and maintain effective management systems while solving complex quality and operational challenges. Above all, Chris is a relationship builder and lifelong learner who brings clarity, energy, and real-world application to every engagement.