Using Appreciative Inquiry to Skyrocket Improvements

This interactive webinar workshop will explore the philosophy, principles and theory behind Appreciative Inquiry, a strengths-based Organizational Design (OD) change philosophy and approach, along with the specific techniques and operational steps that are used to bring about highly creative positive change in a system.

Learn how to use it to create focus and collective mindset with your improvement teams and how others have used it as a strength-based alternative to traditional problem-solving methodologies, including where the presenter had applied its philosophy and tools within a hospital environment and a government ministry-wide organizational change.

We’ll also have online activities representing the “Discovery” and “Dream” steps of Appreciative Inquiry that helps to build collective, positive mindset. You won’t want to miss these!

Finally, we’ll discuss the potential science backing Appreciative Inquiry and what might be happening behind the scenes besides just good old perseverance and optimism. You might even get a positive boost from the universe itself!

Michael Kent Hart

ASQ Certifications: CQE, CQA, CQM/OE

With over 41 years as a quality practitioner, Michael has an MBA with a focus on total quality management (TQM), a background in university level mathematics and sciences, and has developed and taught college level courses in statistics and quality management practices. Besides being a recognized Fellow of the American Society for Quality (ASQ), he is also the Programs Chair for the Ottawa Valley Chapter and a member of the National Board of Directors for the Canadian Public Sector Excellence Network (CPSEN), an organization established to promote quality and excellence in the workplace at the federal, provincial/territorial and municipal levels. In addition, he is Founder and CEO of HUMAN, a training and consulting firm concentrating on the disciplines of quality management and organizational excellence.