ASQ Columbus Section January 2025 Dinner Meeting

Presentation Title: Unlock your potential and effectiveness with others through DISC

Summary of presentation: 
TWhy is it so difficult dealing with people different than you?  Quality assurance and improvement work is difficult enough without the added complications of difficult personalities.  Understanding your own behavioral style and adapting to styles different than yours will make you more effective in your interactions and communication with others.  

This session will help you understand your own preferences and offer some actionable recommendations for you to improve communication effectiveness with people whose styles are very different than yours.  You will learn how people are different in their priorities (people versus tasks) and pace (fast versus slow).  Understanding the DISC model will help you be more effective with your teams when working on quality and lean projects. 

Use your natural strengths while recognizing tendencies in others and enhance communication and grow relationships.  This works with your personal life with family and friends, too!

About the Speaker:

Adriana Pust, MSSA, CQIA, CPM, LSSGB
Adriana is a social worker who is also a quality and lean geek.  She is obsessed with making government better thorough lean processes and is a firm believer of life-long learning.   For the past 2 years, she has led a team that is responsible for quality performance, statewide regional support, certification and professional development, and volunteer management programs for the Ohio Long Term Care Ombudsman program.  She has over 30 years’ experience in state government at the Ohio Department of Health, Ohio Department of Medicaid and now at the Ohio Department of Aging. 

She has a Master’s Degree in Social Work from Case Western Reserve University in Cleveland, is a Certified Quality Improvement Associate through ASQ, and a Green Belt through the Ohio Department of Administrative Services.  She’s very proud of being awarded the volunteer of the year award for leading teams of examiners in the national Baldrige Quality Award Program that helps organizations on their journey to excellence for Ohio, Indiana, West Virginia, and Illinois. She is a certified DISC behavior and communication assessment facilitator with the State of Ohio. Adriana is the only child of Slovenian immigrants and was born and raised on the east side of Cleveland. 

She currently lives in Columbus, Ohio, with her significant other, Brett, and enjoys spending time with her pug dog Mikki.