You are invited to join our Q3 webinar titled "Using Customer Feedback for Operational Excellence: Transforming Specifications to Key Process and Risk Indicators”, hosted by the ASQ Service Quality Division and Financial Services Division.Why Attend?In today’s rapidly evolving business landscape, the ability to effectively harness customer feedback is crucial for maintaining competitive advantage and ensuring operational excellence. This webinar is an invaluable opportunity for professionals looking to elevate their organization’s performance by converting customer insights into actionable and measurable outcomes.By attending, you will: Gain Practical Strategies: Learn how to effectively translate customer feedback into Key Process Indicators (KPIs) and Key Risk Indicators (KRIs) that drive meaningful improvements. Enhance Your Skillset: Explore techniques to balance regulatory requirements, stakeholder expectations, and the cost-benefit analysis of maintaining multiple indicators. Benefit from Real-World Examples: Our expert speakers will share practical examples from the financial services and call center industries, providing you with actionable insights that you can implement within your own organization. Engage with Peers: Participate in an interactive Q&A session where you can share experiences, ask questions, and discuss best practices with fellow professionals.Agenda: Welcome & Introductions Recap of Q1 and Q2 Webinars: Developing listening posts, analyzing data, and creating specifications. Main Presentation: Challenges and strategies for transforming specifications into KPIs and KRIs. Group Discussion and Q&AWhether you are directly involved in customer feedback processes or are focused on improving your organization’s overall process excellence, this webinar will equip you with the tools and insights needed to make a tangible impact.Don’t miss this opportunity to advance your skills and contribute to your organization’s success.