Nov. 20 In-Person Meeting with Mehrnoosh Saeyan

• Topic: Implementation of the Kano Model in Healthcare Settings
• Presenter: Mehrnoosh Saeyan is a Ph.D. student in Industrial Engineering at UCF
• Date: Thursday, Nov 20, 2025, 6:00 - 8:30 PM ET
• Location: 4 Rivers Smokehouse, 11764 University Blvd, Orlando, FL 32817
• Cost: $20 for ASQ members, $30 for non-members
• RUs: 0.3
• Register by Nov 16: register here

Agenda

• 6:00 - 6:30: Arrival and Check-in (we'll be out on the covered patio, ceiling fans available if it's warm, heat lamps if it's cool)
• 6:30 - 7:00: 4 Rivers buffet dinner
• 7:00 - 7:45: Presentation
• 7:45 - 8:00: Announcements and Raffle
• 8:00 - 8:15: Closing and Adjourn

About the Presentation

This presentation is titled “Implementation of the Kano Model in Healthcare Settings.” The presentation is based on one of Mehrnoosh's literature review papers, published in the Journal of Management and Engineering Integration (JMEI). The paper examines how patient satisfaction attributes can be effectively categorized to improve healthcare service quality. 

Presenter Biography

Mehrnoosh Saeyan is a Ph.D. student in Industrial Engineering at the University of Central Florida (UCF). She holds a Master’s degree in Industrial Engineering and is certified as a Lean Six Sigma Green Belt. Her research focuses on quality management and customer satisfaction, particularly within the healthcare sector. She has also contributed to Six Sigma process improvement projects at UCF and is passionate about integrating data-driven quality methods to enhance healthcare systems and patient experiences.

• Professional Profile: https://www.linkedin.com/in/mehrnoosh-saeyan-47a14a258/