Projects and process improvement often introduce change in organizations. This can cause conflict and frustration with some stakeholders. Quality managers often need to help teams make decisions and facilitate difficult conversations to move a project forward. This presentation will 1) examine the causes of conflict 2) provide a framework for navigating conflict and difficult conversations 3) share lessons learned from experience.
This webinar is for you if you are:
· Involved in problem-solving at work
· Manage projects or process improvement initiatives
In this informative 45-minute webinar, you will learn:
- Common causes of conflict at work
- A framework to address conflict and difficult conversations
- Best practices for resolving conflict
Do not miss this talk by Zac Jarrard