Webinar Series - Preparing for Process Analysis: Listening to the Customer

When:  Nov 15, 2023 from 06:00 PM to 07:00 PM (ET)
Associated with  Quality Management Division

with Sandra L Furterer & Douglas C Wood

Wednesday, November 15, 2023 at 5:00 pm Central/6:00 pm Eastern

(advanced registration required)

This talk will show how the voice of the customer is crucial for success and some tools to do it right.

This webinar is for you if you are:

  • Quality manager
  • Quality engineer
  • Business analyst
  • Data Scientist


In this informative 45-minute webinar, you will learn:

  • Why knowing the true voice of the customer is essential
  • Some steps and tools to collect and use customer input
  • The pitfalls of voice of the customer collections