COVID 19 and ISO 9001:2015 based Improvements

Dear Friends,

COVID- 19 pandemic created in an increasingly complex environment for organizations. In this context, addressing future needs and expectations poses a heavy challenge for organizations. Therefore, to achieve this objective, organizations need to adopt different kinds of improvement methods to be competitive in the market. Can organizations look for innovation or breakthrough changes? If so, how can they address those techniques within ISO 9001 standard context?