Quality Policy, Level 1 document - ISO 9001:2015 Template?
Hi All,
I'm new here so forgive me if I should know better...
I'm trying to help my small mfg customer establish a foundation for a QMS, so that they can eventually go for ISO 9001:2015 certification.
We're starting with the basics; I want to help them write a top-level quality policy that will map to ISO 9001:2015 for a product. I'm looking for a template/sample document to help teach them/get the ball rolling/get the conversation started.
I did find a sample training doc for the 2008 standard, but it's for a service. While that's helpful it would be great to find something newer, for a product.
Any ideas?
8 Replies
Trish Borzon
1123 Posts
Hi Maida Sussman‍ - Welcome to myASQ & thanks for joining!  No need to apologize - you came to the right place to ask :)  I'm going to tag a few members who might be able to help you here.  

Hi - Amanda Foster‍ ‍ , Duke Okes‍ , Jerry Rice‍ , James Bossert‍ - could you assist?

Thanks in advance!
HI Trish, I appreciate the acknowledgement but I do not have anything like that anymore.    Maida, the key is to simply identify what you want to accomplish with training and describe how it works in your company.  That is the easiest way to get started.  
Maida, No one should ever need to worry about being to new to ask questions at anything in life. I am the ISO Compliance Officer for a small defense industry manufacturing business. I began about 4 years ago and came into a system that was already in place for the past 8 or 9 years. Our company uses a free ISO 9001:2015 QMS from www.oxbridgequality.com . I know our certification auditor from SAI Global comments each year how much he likes our QMS paperwork, If the system is good enough for SAI Global then it is good enough for anyone. It gives you everything you need and then just modify it to fit your particular industry. I believe the key is not to make it anymore complicated than it has to be. After all it comes down to "Say what you do and do what you say" We had a consultant come in and try to help modify the QMS but everything became to restrictive and we went back to using Oxbridge Quality. They also have QMS templates for AS9100. Good luck start basic and modify as needed.
Matthew Miller
Jerry Rice
55 Posts

Can you clarify what you are looking for? A tool for developing Quality Policy statement? Are you looking for an implementation roadmap/ overview? Awareness training? A requirements checklist? I don't want to flood you with information you don't need. 



P.S.: After re-reading your post (with title) I see you appear to be looking for a Quality Manual (Level 1) template. I'm not sure that is necessary anymore with the 2015 standard. We don't use the "classic" quality manual. Ours is more of an interactive journey relating the requirements of the standard to our business operating system. Our "manual" is little more than links to documents, records, processes, roles, and activities in our enterprise content management system (you could almost do the same thing in SharePoint). The quality manual is not a printed document here. 
Jerry Rice
55 Posts
Mathew Miller,

I found your reference to be extremely useful. I like it. 

Jerry, glad I could help. Chris Paris from Oxbridge Quality is very outspoken about organizations that are illegal in their certifications. That is  one thing I like about him. He says how things are and takes actions to try to hold those organizations accountable. He is often very critical of ISO, so I wrote him one day and asked why he never has anything good to say about ISO. He told me that ISO 9001:2015 has a lot of very good things in it however it also has a great deal of vague problems written into it. Much to my surprise about 3 weeks later he did a series of articles about each clause in the standard showing all the good points in it. He also told me that if he did not  care about making ISO 9001 better, he would not even write about it. 
Trust me your certification body will like your QMS after implementing the parts of his template that apply to your business. It is very easy to work with and understand. Eventually we will be  going for AS9100D and we will be using Oxbridge Quality Templates as our beginning.
Matthew Miller
Thanks to you both.