Resistance to change is a normal behavior of human beings.
Changing to a quality culture is something difficult in the beginning, but it is NOT IMPOSSIBLE.
Quality culture values and beliefs:
1.Collaborative behavior (Both employees and managers)
2.Feedback of customers is important and used for continuous improvement
3.Employees are empowered
5.Managers are committed and involved
6.Training and education is crucial (all employees)
7.Internal customers are important (EMPLOYEES)
8.A reward and promotion system is present
Juran lists 5 steps for changing to a quality culture:
1.Create and maintain an awareness of quality
2.Provide evidence of management leadership on quality
3.Provide for self-development and empowerment
4.Provide participation as a means of inspiring action
5.Provide recognition and rewards.
1.How can we remove FEAR of change?
2.How can we promote a quality culture?
(It took us like 8 years to create a quality culture in our organization. But once you are there, you can for sure notice HUGE improvements)
Your reaction is valuable.
“It’s all about Quality”