Quote Discussion
David Woods
57 Posts

“Every action is an opportunity to improve.” - Mark Graban

2 Replies
David Woods
57 Posts

I immediately think of auditing. Auditing is, among other things, an improvement event. It gives the Auditee the opportunity to improve.

Thinking about a process and its shortcoming while you work on assembly line or provide a service is an opportunity to improve.

Your thoughts?

@David Woods

I really like your quote! My favorite quality quote came from the Vice President of Volkswagen in Osnabrucke, Germany when I asked him this question about the Quality Award: In the US, we call it the Malcolm Baldrige, in Japan, they call it the Deming. What do you call it in Germany? He said, “we don't have to have an award to have quality in Germany!” Loved it!