I am searching for an alternative platform to house, track, monitor, and report on CAPAs. We are currently using SAP but it comes with many drawbacks.
- Not user-friendly from both end-user and administration sides such as what information is required, what is not required?
- Not easy to customize without going through IT which it is a scarce resource within my organization. So any changes we want can take months to be implemented
Ideally, I am looking for a platform that requires minimum support from IT with some customization abilities such as making a field required or not required, set access or right based on job function, etc. Our organization has several business units so if the platform can allow admin from each site to tailor to their needs would be great.
If you can mention some names or share some experiences (what working and not working, overall thoughts, etc) of the platform(s) you used or are using currently, it will be much appreciated.
Thank you in advance for taking time to read this post.