I agree “Great leaders are NEVER too busy." People are at the center of your organization. Nothing happens without people who are committed and engaged. Bravo!
I am experiencing this currently. In preparation for our IATF audit; it was very difficult to get process owners on board. They could not not understand that needed direct the conversation on the process they own, but I know they don't understand all them. Even through we have practiced for weeks. Fortunately, we got trhu it, but there needs to be engagement within the processes or its broken.