Good Afternoon my fellow ASQ Professionals,
I'm hoping to get some ideas from the community. I'm brainstorming how to document business processes/areas that continue to be adversely impacted when new projects launch (mostly because lack of awareness of impacts). I want it to be clear and concise and I was wondering if anyone has had to do the same - and if not - what are some suggestions on the best way so people can reference? TIA
Thanks for the post. I know we struggle with that internally as well - working remote hasn't helped either. Lack of communication is ultimately the reason…but determining who truly needs to know is sometimes a challenge (especially in larger companies) I would suggest completing a full communication plan at the beginning of your project. Identifying key stakeholders, as well as heads of various departments to ensure everyone in the company is aware of a new product launch.
They may not know at the beginning of a project which processes will be impacted. However, they should identify this as part of a risk assessment conducted at the beginning and revised during the project.
And you may have to use a forcing function. Rather than have them list which processes will be impacted, give them a list of processes and have them mark each as Yes or No, or perhaps the degree (High, Medium, Low) to which it will be impacted.
I can definitely say as an enduser of data, I would always get adversely surprised when the IT or owners of the database decided to “improve” it without telling all stakeholders.
So, for what the project is impacting, not only check out the physical things that the project could affect, but also the personnel, both within the organization and without (including customers. “Rapid Prototyping” also helps, which you can show the affected people a prototype to see how they feel about it before full rollout.
The Plan - Do - Study - Act cycle can help also. Consider that the “Do” portion was to roll out a small portion of the project as a trial, and then see how that should influence the full rollout.