Evaluation of a quality management system

I have to do a maturity assessment of a service company's quality management system. Can anyone recommend a questionnaire that I can use as a guide? Thank you in advance.

3 Replies
Duke Okes
214 Posts

ISO 9004 has a maturity assessment model in Annex A (A.2).

Q. Evaluation of a quality management system

Hi Juan, I do not know how late my reply is to be useful.

I can say that the best evaluation of an orgs QMS is to first do:

  1. An internal, confidential survey of all employees.
  2. A confidential survey of a representative group of clients.
  3. Select F2F interviews with selected internal managers and executives.
  4. Select interviews with major suppliers.
  5. Meet with CFO to learn their actual cost of quality.

Stay Healthy!



Thanks, William for your recommendations