Process map

Hello ASQers,

I hope all of you are doing well.

We are trying to describe the process map for an exportation and I'm wondering if you could help me. We used the swim lane diagram, but we were struggling to identify the flow of information and the equipment/container. Then, I thought that the value stream mapping could be useful, but we have a lot of Stakeholder (department/ Customer) and I'm pretty confused because I don't know where to start. Could you share with me your insight? or advice? by the way, we plan to do it as a KAIZEN mode.

Looking forward to reading from you.


7 Replies
Janet Lentz
63 Posts

Hi Misa,

My advice would be to keep it as simple as possible and to start at the very beginning of the process. Identifying all major processes (steps) and only then moving to subprocesses might help organize your thoughts and give you a better result.

Good luck,

Janet Lentz

Thank you for your advice Janet Lentz. Really appreciate.

I'll try with that.


Hi Misa,

Very interesting discussion. I would recommend you apply the SIPOC diagram here considering you have several stakeholders and the need to manage information flow. Also it will be very important to determine what the key inputs and output to your process is. A recommendation as well will be to rank your stakeholders, all of them should not have the same level of prioritization, you can use the PACE model (Process Owners, Approver, Contributors and Executors). Mt recommendation using the kaizdn approach will be to leverage your first day for data gathering (better understanding of the process, stakeholders analysis, mapping the input and output of the process, leadtimes of each process, takt times, flow rates where applicable , key gaps in the process, use the 2nd day to brainstorm on solutions with the stakeholders, redesign the process focusing on eliminating the 8 deadly wastes, simplifying the process, combining activities, synchronization of tasks etc. Use the 3rd day to implement the redesigned process, monitor your define inputs and outputs, record results and learnings over the next few days, train and engage organization on key learnings and next steps….

You can reach out should you still have questions or require clarification. Happy to see the outcome of the kaizen.


Koyinsola O

I apologize for the typos :)

Many thanks @Koyinsola Olorode .

Actually, we started with the SIPOC diagram and now, we are in the Measure phase, we have to better understand the process. At this stage, as the project is to reduce the inventory before the loading and expediting steps, the value stream mapping is our first choice because we will able to clearly identify where is the inventory stand for. In fact, when the draft of the VSM is completed, we will start the KAIZEN for 4 days. In this respect, below our plan:

1st day: Gather all required data (input/output) as you recommended;

2nd day: Identify all wastes - reduce and affine it . And, identify the potential causes.

3rd day: Find the direct causes by using the interrelationship digraph, then the root cause based on the 5 whys.

Last day: Identify potential solution, Design the “should be” process (not yet sure), implement the best solutions. Develop an SOP, train and coach.

Basically, this is what we think to do. So, please share me your insight if we have to add something or if you have any comments.


Absolutely spot on, I would recommend you develop a tracking tool (which could act as a control chart) to help monitor results after implementing the redesign proces - this is very important as well in engaging key stakeholders and adjustments are made as the team progresses.

Great work 👏

Indeed, you are right. Thank you for your valuable advice.