How have your capabilities changed due to Covid-19 business impact?
Grace Duffy
56 Posts
The Quality Management Body of Knowledge includes section VII on Training and Development. I have been more involved in designing engaging virtual activities for my students over the past few months. The Training and Development QMD Content Management Committee published a couple of papers in the QMD Forum this year on course development approaches using new technologies. Another capability I am pursuing more is the use of virtual meeting tools. For the first time I am leading Webex and Zoom training sessions. My capability expansion is not just in design, but development and delivery. I appreciate the support QMD gives me in finding tools to help me meet my customer needs. What capabilities are you adding to your personal tool box? 
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