Hope that helps!
"Worry free" means meeting customers expectations and standards, both internal and external. "every thing we do" expands beyond just part Quality.
This translates well to all of our World Wide facilities
Here is the actual policy:
AASHTO re:source is committed to the quality of our products and services by (1) maintaining a professional relationship with our customers, (2) providing accurate products and services, (3) maintaining a competent organization, and (4) providing timely services to our customers. All AASHTO re:source staff are required to familiarize themselves with the AASHTO re:source quality management system (QMS) policies and procedures, and to implement these policies and procedures in their work. In addition, the management of AASHTO re:source is committed to maintaining compliance with the requirements of ISO 9001 and ISO/IEC 17043 and to continually improving the effectiveness of its QMS through Plan-Do-Check-Act (PDCA) methodology. The following are specific goals related to AASHTO re:source’s commitment to quality: This is where we list our measurable objectives under each header in PACT. We currently have twenty-two measurable goals, and we report on those at quarterly staff meetings and during multiple yearly management reviews. For example, here is a goal we have listed under Timely: Maintaining an average report life cycle of 20 days or less for final on-site assessment reports. I issue corrective action reports if we fail to meet any of our goals. We review and revise these goals several times a year, often adding new goals in the process.
I hope that helps!