Presented by: Lance B. Coleman, IDEX Health & Science LLC
Area of Focus: Basics and Session Level: Basic
As we enter into Industry 4.0, it is important to remember that mastering technology is not enough to ensure continued business success. In an increasingly international environment, quality and other professional staff must master soft skills that allow them to successfully engage with other employees, clients and suppliers from different business sites, countries and cultures. Mastering of soft skills such as cultural sensitivity, effective communications, project management, change management, working within international teams and even negotiation, all facilitate the type of interaction inherent in a collaborative, fail-safe learning environment that is essential for the growing business.