Quality Management System Training: An Essential Employee Orientation to Facilitate Company-wide QMS Buy-in
Trish Borzon
1489 Posts

Presented by: Ruth Ola, KGS Group Consulting Engineers

Area of Focus: QMS and Session Level: Intermediate

Organizing quality management system training as part of employee’s orientation will lay a good foundation for systems thinking, company’s collaborative culture and how their role will contribute significantly towards achieving company’s goals and objectives. The training must highlight organization’s purpose, mission, vision and quality policies. The training will help employees to understand what quality means to the company, highlight the quality objectives, describe essential client-focused quality characteristics, processes and the available resources. It is the responsibility of the Quality management representative to create a company-wide awareness of established business processes and process owners. The training should emphasize the importance of keeping quality records as evidence of process execution, introduce audit procedure and the significance of continuous improvement.