L18 - The Magical Power of Open Questions, Using Them to Get More - Tuesday 2:00 pm CDT
Trish Borzon
1465 Posts
Tuesday, May 25th at 2:00 pm CDT
Many times, as a leader, or when running a continuous improvement event our teams may look to us to have all the answers. However, if we had all the answers we wouldn’t need to pull together a team, nor would the team have any ownership. Or even more challenging, we get asked to facilitate an event where we may know nothing about the subject matter, or the issues surrounding it. So what are we to do? What if there was a simple way to get the impactful and actionable information you needed to move forward, the really valuable information that comes from people digging deep, deep into their experience to give you some gold to work with, that they own? And what if I told you it was something as simple as the way you pose your questions in the team, something you could implement immediately. Would you do it? How can you afford not to? Come join me and learn how to craft open-ended questions for all phases of process improvement. These types of questions drive thinking, reflection, and move our discussions forward with the simple and magical use of… Who, What, Where, Why, When, and How.
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